Abstract: Scheduling resource reservations in a cloud based communications system. One embodiment provides a scheduling server for scheduling resource reservation in a cloud-based communication system. The scheduling server includes an electronic processor configured to monitor events outside of the cloud-based communication system to determine an occurrence of an incident and determine cloud computing resources to be allocated to consuming communication devices assigned to respond to the incident. The electronic processor is also configured to reserve the cloud computing resources such that the cloud computing resources are available to the consuming communication devices for responding to the incident.

Abstract: A method and apparatus for intelligently alerting individuals within a public-safety communication system is provided herein. During operation a query result is determined to have certain keywords. When this happens, prior conversations of individuals over various talkgroups are analyzed. The query terms and/or the query result are compared to the prior conversations, and a determination is made if any prior conversations are relevant to the query terms and/or the query results. If so, identities are determined for those individuals who were involved in the relevant prior conversations, and a notification of the results of the query are sent to electronic devices associated with the individuals who were involved in the relevant prior conversations.

Abstract: A method and apparatus for intelligently alerting individuals within a public-safety communication system is provided herein. During operation a query result is determined to have certain keywords. When this happens, prior conversations of individuals over various talkgroups are analyzed. The query terms and/or the query result are compared to the prior conversations, and a determination is made if any prior conversations are relevant to the query terms and/or the query results. If so, identities are determined for those individuals who were involved in the relevant prior conversations, and a notification of the results of the query are sent to electronic devices associated with the individuals who were involved in the relevant prior conversations.

Abstract: A method and apparatus for determining and remedying audio quality issues in a voice communication. One example electronic computing device includes an electronic processor configured to receive, via a communication interface, a voice communication including a request from a communication device. The electronic processor is also configured to perform an analysis of the voice communication. The analysis includes disambiguating the voice communication. The electronic processor is also configured to store a profile of the voice communication associated with a state of the communication device in a history of profiles, when disambiguating the voice communication is successful. When disambiguating the voice communication fails, the electronic processor determines whether the voice communication is associated with a profile in the history of profiles.

Abstract: A method and apparatus for determining and remedying audio quality issues in a voice communication. One example electronic computing device includes an electronic processor configured to receive, via a communication interface, a voice communication including a request from a communication device. The electronic processor is also configured to perform an analysis of the voice communication. The analysis includes disambiguating the voice communication. The electronic processor is also configured to store a profile of the voice communication associated with a state of the communication device in a history of profiles, when disambiguating the voice communication is successful. When disambiguating the voice communication fails, the electronic processor determines whether the voice communication is associated with a profile in the history of profiles.

Abstract: Methods and systems for controlling inter-agency, incident scene communications. One method includes storing, in a memory of a first dispatch device of a first agency, subscription information from a second agency. The method further includes establishing a geo-fence surrounding an incident and a talk group that allows communication devices to communicate with each other within the geo-fence. The method further includes identifying the second agency based on the geo-fence and transmitting a request to the second agency based on incident information and the subscription information. The request includes role information based on the incident information. The method further includes receiving information relating to an available communication device affiliated with the second agency. The available communication device is selected based on the role information.