Patents by Inventor Stéphane Blécon
Stéphane Blécon has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
-
Patent number: 10170118Abstract: A telephony system comprising means to establish an initial telephone call (1) between at least two initial telephone terminals (2, 3) characterized in that it further comprises: a call recording server (5) designed to record said initial telephone call (1), a speech to text engine (6) able to make a text transcription (9) of said initial telephone call (1), a providing mean (7) able to provide said text transcription (9) to a third telephone terminal (4).Type: GrantFiled: February 8, 2016Date of Patent: January 1, 2019Inventors: Stéphane Blecon, Divi Laine
-
Patent number: 9807553Abstract: An apparatus has a processor and a memory, the memory storing instructions that when executed by the processor, cause the processor to schedule a communication between a contact center and a communication device associated with a user, prompt the user to configure a geographic location for the communication device, track geographic location for the communication device, and initiate the communication in response to determining that the geographic location of the communication device appliance is the configured geographic location.Type: GrantFiled: August 15, 2016Date of Patent: October 31, 2017Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.Inventors: Laurent Le Gouez, Stéphane Blécon
-
Patent number: 9712465Abstract: A method has acts for coupling from a computerized server executing software on a processor from a non-transitory medium to two or more computerized appliances operated by persons in a contact center, and updating text composition and editing results in real time in a display of each of the computerized appliances as any person operating a coupled computerized appliance composes or edits in a text-based communication application.Type: GrantFiled: September 21, 2015Date of Patent: July 18, 2017Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.Inventors: Stéphane Blecon, Boris Nicolas
-
Publication number: 20160360356Abstract: An apparatus has a processor and a memory, the memory storing instructions that when executed by the processor, cause the processor to schedule a communication between a contact center and a communication device associated with a user, prompt the user to configure a geographic location for the communication device, track geographic location for the communication device, and initiate the communication in response to determining that the geographic location of the communication device appliance is the configured geographic location.Type: ApplicationFiled: August 15, 2016Publication date: December 8, 2016Inventors: Laurent Le Gouez, Stéphane Blécon
-
Patent number: 9420105Abstract: An apparatus has a processor and a memory, the memory storing instructions that when executed by the processor, cause the processor to schedule a communication between a contact center and a communication device associated with a user, prompt the user to configure a geographic location for the communication device, track geographic location for the communication device, and initiate the communication in response to determining that the geographic location of the communication device appliance is the configured geographic location.Type: GrantFiled: February 5, 2014Date of Patent: August 16, 2016Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.Inventors: Laurent Le Gouez, Stéphane Blécon
-
Publication number: 20160155444Abstract: A telephony system comprising means to establish an initial telephone call (1) between at least two initial telephone terminals (2, 3) characterized in that it further comprises: a call recording server (5) designed to record said initial telephone call (1), a speech to text engine (6) able to make a text transcription (9) of said initial telephone call (1), a providing mean (7) able to provide said text transcription (9) to a third telephone terminal (4).Type: ApplicationFiled: February 8, 2016Publication date: June 2, 2016Inventors: Stéphane Blecon, Divi Laine
-
Patent number: 9257119Abstract: A telephony system comprising means to establish an initial telephone call (1) between at least two initial telephone terminals (2, 3) characterized in that it further comprises: a call recording server (5) designed to record said initial telephone call (1), a speech to text engine (6) able to make a text transcription (9) of said initial telephone call (1), a providing mean (7) able to provide said text transcription (9) to a third telephone terminal (4).Type: GrantFiled: February 11, 2013Date of Patent: February 9, 2016Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.Inventors: Stéphane Blecon, Divi Laine
-
Publication number: 20160014058Abstract: A method has acts for coupling from a computerized server executing software on a processor from a non-transitory medium to two or more computerized appliances operated by persons in a contact center, and updating text composition and editing results in real time in a display of each of the computerized appliances as any person operating a coupled computerized appliance composes or edits in a text-based communication application.Type: ApplicationFiled: September 21, 2015Publication date: January 14, 2016Inventors: Stéphane Blecon, Boris Nicolas
-
Patent number: 9143470Abstract: A method has acts for coupling from a computerized server executing software on a processor from a non-transitory medium to two or more computerized appliances operated by persons in a contact center, and updating text composition and editing results in real time in a display of each of the computerized appliances as any person operating a coupled computerized appliance composes or edits in a text-based communication application.Type: GrantFiled: January 29, 2013Date of Patent: September 22, 2015Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.Inventors: Stéphane Blecon, Boris Nicolas
-
Publication number: 20140215352Abstract: A user interface for chat sessions. A user may designate, or pin, one or more messages sent or received during a chat session to be displayed for the duration of the chat session, while other messages may scroll off of the top of the chat window transcription area. Designated messages may be displayed, for example, at the top or bottom of the transcription area, or in a separate window.Type: ApplicationFiled: January 29, 2013Publication date: July 31, 2014Inventors: Stéphane Blecon, Boris Nicolas
-
Publication number: 20140214975Abstract: A method has acts for coupling from a computerized server executing software on a processor from a non-transitory medium to two or more computerized appliances operated by persons in a contact center, and updating text composition and editing results in real time in a display of each of the computerized appliances as any person operating a coupled computerized appliance composes or edits in a text-based communication application.Type: ApplicationFiled: January 29, 2013Publication date: July 31, 2014Applicant: Genesys Telecommunications Laboratories, Inc.Inventors: Stéphane Blecon, Boris Nicolas
-
Publication number: 20140153712Abstract: An apparatus has a processor and a memory, the memory storing instructions that when executed by the processor, cause the processor to schedule a communication between a contact center and a communication device associated with a user, prompt the user to configure a geographic location for the communication device, track geographic location for the communication device, and initiate the communication in response to determining that the geographic location of the communication device appliance is the configured geographic location.Type: ApplicationFiled: February 5, 2014Publication date: June 5, 2014Applicant: Genesys Telecommunications Laboratories, Inc.Inventors: Laurent Le Gouez, Stéphane Blécon
-
Patent number: 8681966Abstract: An apparatus has a processor and a memory, the memory storing instructions that when executed by the processor, cause the processor to schedule a communication between a contact center and a communication device associated with a user, prompt the user to configure a geographic location for the communication device, track geographic location for the communication device, and initiate the communication in response to determining that the geographic location of the communication device appliance is the configured geographic location.Type: GrantFiled: November 27, 2012Date of Patent: March 25, 2014Assignee: Genesys Telecommunications Laboratories, Inc.Inventors: Laurent Le Gouez, Stephane Blecon
-
Publication number: 20140050308Abstract: A telephony system comprising means to establish an initial telephone call (1) between at least two initial telephone terminals (2, 3) characterized in that it further comprises: a call recording server (5) designed to record said initial telephone call (1), a speech to text engine (6) able to make a text transcription (9) of said initial telephone call (1), a providing mean (7) able to provide said text transcription (9) to a third telephone terminal (4).Type: ApplicationFiled: February 11, 2013Publication date: February 20, 2014Inventors: Stéphane Blecon, Divi Laine
