Patents by Inventor Stéphane Blécon

Stéphane Blécon has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • TECHNOLOGIES FOR IMPLICIT FEEDBACK USING MULTI-FACTOR BEHAVIOR MONITORING
    Publication number: 20240256909
    Abstract: A method of providing implicit feedback using multi-factor behavior monitoring according to an embodiment includes receiving, by a computing system, a transcript of a conversation between an agent and a user, providing, by the computing system, at least one suggestion to the agent via an agent application based on the transcript of the conversation between the agent and the user, evaluating, by the computing system, data indicative of behaviors of the agent with respect to the at least one suggestion using machine learning, and updating, by the computing system, a knowledge base model based on the evaluation of the data indicative of behaviors of the agent with respect to the at least one suggestion using machine learning.
    Type: Application
    Filed: January 31, 2023
    Publication date: August 1, 2024
    Inventors: Stéphane Blécon, Benjamin Bernard
  • Location-based call initiation
    Patent number: 9807553
    Abstract: An apparatus has a processor and a memory, the memory storing instructions that when executed by the processor, cause the processor to schedule a communication between a contact center and a communication device associated with a user, prompt the user to configure a geographic location for the communication device, track geographic location for the communication device, and initiate the communication in response to determining that the geographic location of the communication device appliance is the configured geographic location.
    Type: Grant
    Filed: August 15, 2016
    Date of Patent: October 31, 2017
    Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Laurent Le Gouez, Stéphane Blécon
  • LOCATION-BASED CALL INITIATION
    Publication number: 20160360356
    Abstract: An apparatus has a processor and a memory, the memory storing instructions that when executed by the processor, cause the processor to schedule a communication between a contact center and a communication device associated with a user, prompt the user to configure a geographic location for the communication device, track geographic location for the communication device, and initiate the communication in response to determining that the geographic location of the communication device appliance is the configured geographic location.
    Type: Application
    Filed: August 15, 2016
    Publication date: December 8, 2016
    Inventors: Laurent Le Gouez, Stéphane Blécon
  • Location-based call initiation
    Patent number: 9420105
    Abstract: An apparatus has a processor and a memory, the memory storing instructions that when executed by the processor, cause the processor to schedule a communication between a contact center and a communication device associated with a user, prompt the user to configure a geographic location for the communication device, track geographic location for the communication device, and initiate the communication in response to determining that the geographic location of the communication device appliance is the configured geographic location.
    Type: Grant
    Filed: February 5, 2014
    Date of Patent: August 16, 2016
    Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Laurent Le Gouez, Stéphane Blécon
  • LOCATION-BASED CALL INITIATION
    Publication number: 20140153712
    Abstract: An apparatus has a processor and a memory, the memory storing instructions that when executed by the processor, cause the processor to schedule a communication between a contact center and a communication device associated with a user, prompt the user to configure a geographic location for the communication device, track geographic location for the communication device, and initiate the communication in response to determining that the geographic location of the communication device appliance is the configured geographic location.
    Type: Application
    Filed: February 5, 2014
    Publication date: June 5, 2014
    Applicant: Genesys Telecommunications Laboratories, Inc.
    Inventors: Laurent Le Gouez, Stéphane Blécon