Patents by Inventor Stéphane Blecon

Stéphane Blecon has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Telephony system with a background recapilation feature
    Patent number: 10170118
    Abstract: A telephony system comprising means to establish an initial telephone call (1) between at least two initial telephone terminals (2, 3) characterized in that it further comprises: a call recording server (5) designed to record said initial telephone call (1), a speech to text engine (6) able to make a text transcription (9) of said initial telephone call (1), a providing mean (7) able to provide said text transcription (9) to a third telephone terminal (4).
    Type: Grant
    Filed: February 8, 2016
    Date of Patent: January 1, 2019
    Inventors: Stéphane Blecon, Divi Laine
  • Coaching with collaborative editing
    Patent number: 9712465
    Abstract: A method has acts for coupling from a computerized server executing software on a processor from a non-transitory medium to two or more computerized appliances operated by persons in a contact center, and updating text composition and editing results in real time in a display of each of the computerized appliances as any person operating a coupled computerized appliance composes or edits in a text-based communication application.
    Type: Grant
    Filed: September 21, 2015
    Date of Patent: July 18, 2017
    Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Stéphane Blecon, Boris Nicolas
  • TELEPHONY SYSTEM WITH A BACKGROUND RECAPILATION FEATURE
    Publication number: 20160155444
    Abstract: A telephony system comprising means to establish an initial telephone call (1) between at least two initial telephone terminals (2, 3) characterized in that it further comprises: a call recording server (5) designed to record said initial telephone call (1), a speech to text engine (6) able to make a text transcription (9) of said initial telephone call (1), a providing mean (7) able to provide said text transcription (9) to a third telephone terminal (4).
    Type: Application
    Filed: February 8, 2016
    Publication date: June 2, 2016
    Inventors: Stéphane Blecon, Divi Laine
  • Telephony system with a background recapitulation feature
    Patent number: 9257119
    Abstract: A telephony system comprising means to establish an initial telephone call (1) between at least two initial telephone terminals (2, 3) characterized in that it further comprises: a call recording server (5) designed to record said initial telephone call (1), a speech to text engine (6) able to make a text transcription (9) of said initial telephone call (1), a providing mean (7) able to provide said text transcription (9) to a third telephone terminal (4).
    Type: Grant
    Filed: February 11, 2013
    Date of Patent: February 9, 2016
    Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Stéphane Blecon, Divi Laine
  • COACHING WITH COLLABORATIVE EDITING
    Publication number: 20160014058
    Abstract: A method has acts for coupling from a computerized server executing software on a processor from a non-transitory medium to two or more computerized appliances operated by persons in a contact center, and updating text composition and editing results in real time in a display of each of the computerized appliances as any person operating a coupled computerized appliance composes or edits in a text-based communication application.
    Type: Application
    Filed: September 21, 2015
    Publication date: January 14, 2016
    Inventors: Stéphane Blecon, Boris Nicolas
  • Coaching with collaborative editing
    Patent number: 9143470
    Abstract: A method has acts for coupling from a computerized server executing software on a processor from a non-transitory medium to two or more computerized appliances operated by persons in a contact center, and updating text composition and editing results in real time in a display of each of the computerized appliances as any person operating a coupled computerized appliance composes or edits in a text-based communication application.
    Type: Grant
    Filed: January 29, 2013
    Date of Patent: September 22, 2015
    Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Stéphane Blecon, Boris Nicolas
  • SYSTEM AND METHOD FOR PINNABLE CHAT MESSAGE
    Publication number: 20140215352
    Abstract: A user interface for chat sessions. A user may designate, or pin, one or more messages sent or received during a chat session to be displayed for the duration of the chat session, while other messages may scroll off of the top of the chat window transcription area. Designated messages may be displayed, for example, at the top or bottom of the transcription area, or in a separate window.
    Type: Application
    Filed: January 29, 2013
    Publication date: July 31, 2014
    Inventors: Stéphane Blecon, Boris Nicolas
  • COACHING WITH COLLABORATIVE EDITING
    Publication number: 20140214975
    Abstract: A method has acts for coupling from a computerized server executing software on a processor from a non-transitory medium to two or more computerized appliances operated by persons in a contact center, and updating text composition and editing results in real time in a display of each of the computerized appliances as any person operating a coupled computerized appliance composes or edits in a text-based communication application.
    Type: Application
    Filed: January 29, 2013
    Publication date: July 31, 2014
    Applicant: Genesys Telecommunications Laboratories, Inc.
    Inventors: Stéphane Blecon, Boris Nicolas
  • TELEPHONY SYSTEM WITH A BACKGROUND RECAPITULATION FEATURE
    Publication number: 20140050308
    Abstract: A telephony system comprising means to establish an initial telephone call (1) between at least two initial telephone terminals (2, 3) characterized in that it further comprises: a call recording server (5) designed to record said initial telephone call (1), a speech to text engine (6) able to make a text transcription (9) of said initial telephone call (1), a providing mean (7) able to provide said text transcription (9) to a third telephone terminal (4).
    Type: Application
    Filed: February 11, 2013
    Publication date: February 20, 2014
    Inventors: Stéphane Blecon, Divi Laine