Abstract: An apparatus and a method are provided for generating files that can be printed as hardcopy documents and that can be conveniently converted into files that are suitable for on-line use. First logic configured to perform a technical writing tool algorithm receives input describing a particular format and a content that a document is to have and processes the input to generate a first markup language file. The first markup language file is printable as a hardcopy printed document, if desired, and includes first markup language formatting information. Second logic receives the first markup language file and performs a conversion algorithm that converts the first markup language file into a second markup language file. The second markup language file includes second markup language formatting information that describes an on-line format and an on-line content that the document is to have when it is placed on-line.

Abstract: A preferred method includes the steps of: (1) communicating a request for deliverables to a provider of deliverables, with the request including a compliance guideline; and (2) receiving information corresponding to a sample of the deliverables provided by the provider. Preferably, the compliance guideline includes quality standards to be embodied in the deliverables to be provided, and the information corresponding to a sample of the deliverables contains compliance information regarding compliance of the sample with the quality standards of the compliance guideline. Systems and computer readable media also are provided.