Abstract: Disclosed are methods, systems, and devices for identifying anomalous and/or problematic payments based on past payment patterns of a user, past experiences with the user, and the user's circumstances, and implementing intervention mechanisms for proactively resolving account issues before downstream impacts, such as collections calls, inbound calls, and complaints. Anomalous payments may be detected using clustering and prediction. Interventions may include phone calls, emails, notifications, etc. An alert or notification may be sent to the user's mobile application, and various selectable response options suited to the situation may be presented to the user.

Abstract: The present disclosure describes devices and methods of providing a technology environment for analyzing unstructured data to generate structured data. A set of electronic documents, each electronic document associated with a type of product, may be accessed. A data instance for each of the documents may be generated. The data instance may include a plurality of data fields that are based on the type of product. The electronic documents may be analyzed to identify values for each of the plurality of data fields. Analyzing the electronic documents may comprise applying a respective character recognition algorithm to respective electronic documents, and assigning a confidence factor to each of the values. The data instances comprising the values for each of the plurality of data fields may be stored in a second database.

Abstract: A service provider computing system includes memory having stored thereon instructions that, when executed by one or more processors, cause the one or more processors to obtain a first set of complaint logs corresponding to one or more user complaints, each complaint log including a resolution comments field providing a textual representation of a resolution for a corresponding complaint log, parse the resolution comments field of each complaint log of the first set of complaint logs to identify one or more key terms, and execute a machine-learning predictive model using the one or more key terms to generate, for each complaint log, a prediction indicating whether a corresponding complaint should have compensation, the machine-learning predictive model being a supervised machine learning model configured to accept the parsed resolution comments field for the first set of complaint logs as inputs and to output the prediction for each complaint log.

Abstract: Disclosed are methods, systems, and devices for identifying anomalous and/or problematic payments based on past payment patterns of a user, past experiences with the user, and the user's circumstances, and implementing intervention mechanisms for proactively resolving account issues before downstream impacts, such as collections calls, inbound calls, and complaints. Anomalous payments may be detected using clustering and prediction. Interventions may include phone calls, emails, notifications, etc. An alert or notification may be sent to the user's mobile application, and various selectable response options suited to the situation may be presented to the user.

Abstract: A service provider computing system includes memory having stored thereon instructions that, when executed by one or more processors, cause the one or more processors to obtain a first set of complaint logs corresponding to one or more user complaints, each complaint log including a resolution comments field providing a textual representation of a resolution for a corresponding complaint log, parse the resolution comments field of each complaint log of the first set of complaint logs to identify one or more key terms, and execute a machine-learning predictive model using the one or more key terms to generate, for each complaint log, a prediction indicating whether a corresponding complaint should have compensation, the machine-learning predictive model being a supervised machine learning model configured to accept the parsed resolution comments field for the first set of complaint logs as inputs and to output the prediction for each complaint log.

Abstract: Disclosed is an approach that applies a fuzzy logic model that may involve fuzzy-matching a plurality of address fields to determine a common physical address, and determining a number of communiques directed to that address with reference to a threshold that may determine an excessive number of communiques. The plurality of address fields may also be fuzzy-matched to information in a fraud-risk database which may comprise a fraud-risk address. One or more matches may be presented to a user who may adjust the views of the various matches, track various trends within the data, and harmonize the various address fields relating to a physical address.

Abstract: Disclosed is an approach that applies a fuzzy logic model that may involve fuzzy-matching a plurality of address fields to determine a common physical address, and determining a number of communiques directed to that address with reference to a threshold that may determine an excessive number of communiques. The plurality of address fields may also be fuzzy-matched to information in a fraud-risk database which may comprise a fraud-risk address. One or more matches may be presented to a user who may adjust the views of the various matches, track various trends within the data, and harmonize the various address fields relating to a physical address.

Abstract: Disclosed is an approach that applies a fuzzy logic model that may involve fuzzy-matching a plurality of address fields to determine a common physical address, and determining a number of communiques directed to that address with reference to a threshold that may determine an excessive number of communiques. The plurality of address fields may also be fuzzy-matched to information in a fraud-risk database which may comprise a fraud-risk address. One or more matches may be presented to a user who may adjust the views of the various matches, track various trends within the data, and harmonize the various address fields relating to a physical address.