Abstract: An improved method (and system) of processing information for root cause analysis. The method includes inputting structured data in a first format and unstructured data from a real process from a service or manufacturing operation, e.g., call center for customer support, customer information systems for marketing, or product information systems for supply-chain. The method converts the unstructured information into a second structured format (optional). In some embodiments, there may not be any unstructured data. The method combines the structured data in first format and structured data in second format. The method then stores the structured data in the first format and the structured data in the second format into memory. A step of processing the combined data with one or more business processes (e.g., customer life cycle, a company organization, or problem-fix type) to couple the business process with the structured and unstructured data is included.