Patents by Inventor Stanislav Lypachanskyy

Stanislav Lypachanskyy has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Proactive knowledge offering system and method
    Patent number: 10127321
    Abstract: A system and method for proactively making knowledge offers. A processor is configured to gather information on interactions by a user with resources provided by an enterprise having a customer contact center. The processor anticipates need of the user based on the gathered information, and generates a query based on the anticipated need. Prior to the user expressly requesting knowledge relating to a particular topic, the processor proactively identifies and suggests the knowledge to the user based on the generated query. The processor receives feedback relating to the suggested knowledge and outputs based on the feedback, a relevance score for the suggested knowledge.
    Type: Grant
    Filed: February 23, 2015
    Date of Patent: November 13, 2018
    Inventors: Bharath Aravamudhan, Conor McGann, Anand Pai Krishnanand Nitin, Bohdan Klepar, Andriy V. Ryabchun, Gordon Bell, Francisco Gutierrez, Josef Eric Eisner, Nikolay I. Korolev, Herbert Willi Artur Ristock, Stanislav Lypachanskyy