Abstract: A method for interacting with customers is disclosed herein. The method involves creating a service ticket for services to be performed at a customer's site, dispatching a technician to the site, emailing to the customer a notification stating that the technician is on route to the site, transmitting information to the customer. This information may include a service ticket reference number, a service requested by the customer, the name of the technician, a photo of the technician, a listing of the technician's qualifications and/or certifications, a map showing the technician's location and/or the route being followed by the technician, and the technician's estimated time for arrival at the customer's site.