Patents by Inventor Stanley Ka-Hung Poon

Stanley Ka-Hung Poon has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Apparatus and method for extensible real-time workflows
    Patent number: 7739325
    Abstract: A method and apparatus for extensible real-time workflows are described. The present invention allows a user of a transaction processing system, such as a customer relationship management (CRM) tool or an automatic call distribution (ACD), for example, to easily add new event sources without recompiling the core workflow server engine of the transaction processing system. The invention also supports features such as the adding of new services, the exchange of events and parameters with other systems, real-time collection and display of workflow statistical information, the use of a centralized configuration database, incremental loading and unloading of workflows and rules, and exception handling.
    Type: Grant
    Filed: April 24, 2000
    Date of Patent: June 15, 2010
    Assignee: Aspect Software, Inc.
    Inventors: Glen Kazumi Okita, Suresh Kumar Agarwal, Alex Yiu-Man Chan, Roy Sing Ho, Stanley Ka-Hung Poon, Fung-Wah Lin, Binu Thomas
  • Apparatus and method for collecting and displaying information in a workflow system
    Patent number: 7535479
    Abstract: A method and apparatus for extensible real-time workflows are described. The present invention allows a user of a transaction processing system, such as a customer relationship management (CRM) tool or an automatic call distribution (ACD), for example, to easily add new event sources without recompiling the core workflow server engine of the transaction processing system. The invention also supports features such as the adding of new services, the exchange of events and parameters with other systems, real-time collection and display of workflow statistical information, the use of a centralized configuration database, incremental loading and unloading of workflows and rules, and exception handling.
    Type: Grant
    Filed: December 14, 2004
    Date of Patent: May 19, 2009
    Inventors: Glen Kazumi Okita, Alex Yiu-Man Chan, Stanley Ka-Hung Poon, Binu Thomas
  • Apparatus and method for collecting and displaying information in a workflow system
    Patent number: 7221377
    Abstract: A method and apparatus for extensible real-time workflows are described. The present invention allows a user of a transaction processing system, such as a customer relationship management (CRM) tool or an automatic call distribution (ACD), for example, to easily add new event sources without recompiling the core workflow server engine of the transaction processing system. The invention also supports features such as the adding of new services, the exchange of events and parameters with other systems, real-time collection and display of workflow statistical information, the use of a centralized configuration database, incremental loading and unloading of workflows and rules, and exception handling.
    Type: Grant
    Filed: April 24, 2000
    Date of Patent: May 22, 2007
    Assignee: Aspect Communications
    Inventors: Glen Kazumi Okita, Alex Yiu-Man Chan, Stanley Ka-Hung Poon, Binu Thomas