Abstract: A computer-implemented method may include receiving first data that includes one or more configuration parameters that characterize an intended deployment of software and a target computer system on which the software is to be deployed. The computer-implemented method may further include calculating a deployment risk level based on the first data, determining whether the calculated deployment risk level is less than a threshold risk level, and transmitting second data to target computer system authorizing deployment of the software if the deployment risk level is less than the threshold risk level. In some implementations, the software is enterprise software. The one or more configuration parameters may include hardware specifications of the target computer system, and the calculated deployment risk level may be based on threshold recommended hardware specifications of the target computer for running the software to be deployed.

Abstract: A health check monitoring process embedded in a client system provides automation of monitoring processes of system and application components and creates and pushes incidents and/or administration tasks to a user or user interface if a critical situation or event, such as a monitored status of a component exceeds a predetermined threshold value or state, is detected. The creation of an incident includes automatically collecting context data associated with the event, generating a incident report associated with the collected diagnostic data and generating an incident service request based on the incident report. The context data may include technical and application information that is usually required to resolve the incident. The user interface includes various views depicting different levels of information related to the service request, such as an incident work list, details of a particular incident and details of the context data associated with an incident.

Abstract: Systems and techniques for managing services and applications of a client system, such as an enterprise computer system, reduce the operational workload and optimize daily support process by deliverying embedded services in client system with direct connection of services into a back-end system so that back-end system processes can analyze client system information and provide detailed reports and analyses and with continuous (or regular) data exchange between client system and backend system to ensure efficient client system software processes. The embedded services can include support, operation, change and deploy, and plan and optimize services. The output of at least one of these services can be pushed to and displayed in a graphical user interface. A fact sheet provided with he graphical user interface contains on one page all the information that is needed to clearly show who is responsible for handling information technology problems, incidents, tasks, and service requests.

Abstract: Embodiments of the present invention relate to an automated method and system for locally creating a support message and sending the support message to a support provider via the Internet, wherein information relating to at least one of a system identifier and an installation identifier corresponding to a local system on which the support message is created is automatically collected and sent with the support message.

Abstract: A health check monitoring process embedded in a client system provides automation of monitoring processes of system and application components and creates and pushes incidents and/or administration tasks to a user or user interface if a critical situation or event, such as a monitored status of a component exceeds a predetermined threshold value or state, is detected. The creation of an incident includes automatically collecting context data associated with the event, generating a incident report associated with the collected diagnostic data and generating an incident service request based on the incident report. The context data may include technical and application information that is usually required to resolve the incident. The user interface includes various views depicting different levels of information related to the service request, such as an incident work list, details of a particular incident and details of the context data associated with an incident.

Abstract: Systems and techniques for managing services and applications of a client system, such as an enterprise computer system, reduce the operational workload and optimize daily support process by deliverying embedded services in client system with direct connection of services into a back-end system so that back-end system processes can analyze client system information and provide detailed reports and analyses and with continuous (or regular) data exchange between client system and backend system to ensure efficient client system software processes. The embedded services can include support, operation, change and deploy, and plan and optimize services. The output of at least one of these services can be pushed to and displayed in a graphical user interface. A fact sheet provided with he graphical user interface contains on one page all the information that is needed to clearly show who is responsible for handling information technology problems, incidents, tasks, and service requests.

Abstract: A computer-implemented method may include receiving first data that includes one or more configuration parameters that characterize an intended deployment of software and a target computer system on which the software is to be deployed. The computer-implemented method may further include calculating a deployment risk level based on the first data, determining whether the calculated deployment risk level is less than a threshold risk level, and transmitting second data to target computer system authorizing deployment of the software if the deployment risk level is less than the threshold risk level. In some implementations, the software is enterprise software. The one or more configuration parameters may include hardware specifications of the target computer system, and the calculated deployment risk level may be based on threshold recommended hardware specifications of the target computer for running the software to be deployed.

Abstract: A computer-implemented method may include executing, in a first computing system, two or more service processes, each service process, when executed, retrieving a distinct type of data from the computing system; storing the retrieved data in a table; encapsulating the table in an extensible markup language (XML) message; and transmitting the XML message to a second computing system for processing. The second computing system may be operable to extract the encapsulated table from the XML message, extract two or more data components from the extracted table and route the two or more data components to system components associated with the second computing system. The system components may include a first processor and a second processor. The first processor may generate follow-up data in response to one of the two or more data components, and the follow-up data may be responsive to the retrieved data.

Abstract: Embodiments of the present invention relate to a method and system for automatically collecting data relating to a computer system and automatically analyzing the collected data. The data collected may be historical data, collected over an extended period of time such as a day, week or month. The data may be collected locally, and then automatically sent via a network to a remote site, where the analysis of the data is automatically performed by a support provider. A report based on the analysis may be automatically generated and stored electronically at a site accessible, via the network, to an interested party, such as a system user and/or intermediate support provider. The report may include recommendations for modifications to hardware and/or software of the computer system, based on the analysis. The report may enable a system user to prevent rather than react to problems, and to maintain a more efficient computer system.

Abstract: Embodiments of the present invention relate to an automated method and system for locally creating a support message and sending the support message to a support provider via the Internet, wherein information relating to at least one of a system identifier and an installation identifier corresponding to a local system on which the support message is created is automatically collected and sent with the support message.