Patents by Inventor Stefan Wert

Stefan Wert has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Voice-enabled substitutions with customer notification
    Patent number: 11042834
    Abstract: A method to provide an order for a user to select goods includes automatically prompting a user via a voice command to collect an item from an order placed by a customer, and in response to receiving the input from an electronic device indicating that the item is unavailable, automatically prompting the user via a voice command to collect a substitute item designated, receiving an input indicating that the substitute item has been collected, followed by electronically notifying the customer that the substitute item has been collected instead of the original item. In another aspect, a voice-enabled click and collect system includes a remote server in communication with a mobile device, configured to prompt a user to collect an item, communicate the item unavailability to the remote server, receive instructions from the remote server, prompt the user to collect the substitute item, and notify the customer.
    Type: Grant
    Filed: January 2, 2018
    Date of Patent: June 22, 2021
    Assignee: Vocollect, Inc.
    Inventors: Lori Pike, James Hendrickson, Vanessa Cassandra Sanchez, Timothy Reed, Justin Volz, Brian Quinn, Stefan Wert, Joshua Zito, Allan Strane, Heather Potts
  • VOICE-ENABLED SUBSTITUTIONS WITH CUSTOMER NOTIFICATION
    Publication number: 20180197136
    Abstract: A method to provide an order for a user to select goods includes automatically prompting a user via a voice command to collect an item from an order placed by a customer, and in response to receiving the input from an electronic device indicating that the item is unavailable, automatically prompting the user via a voice command to collect a substitute item designated, receiving an input indicating that the substitute item has been collected, followed by electronically notifying the customer that the substitute item has been collected instead of the original item. In another aspect, a voice-enabled click and collect system includes a remote server in communication with a mobile device, configured to prompt a user to collect an item, communicate the item unavailability to the remote server, receive instructions from the remote server, prompt the user to collect the substitute item, and notify the customer.
    Type: Application
    Filed: January 2, 2018
    Publication date: July 12, 2018
    Inventors: Lori Pike, James Hendrickson, Vanessa Cassandra Sanchez, Timothy Reed, Justin Volz, Brian Quinn, Stefan Wert, Joshua Zito, Allan Strane, Heather Potts