Patents by Inventor Stefanie L. Moses

Stefanie L. Moses has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 9070085
    Abstract: Embodiments of the present invention address deficiencies of the art in respect to expert modeling in a KM system and provide method, system and computer program product for organically ranked knowledge and categorization for a KM system. In one embodiment of the invention, a method for organically ranked knowledge and categorization in a KM system can be provided. The method can include bookmarking answer content for a first end user of the knowledge management system, suggesting a set of categories previously associated with the answer content by other end users of the knowledge management system, and categorizing the bookmarked answer content with a category selected from the set of categories.
    Type: Grant
    Filed: June 22, 2014
    Date of Patent: June 30, 2015
    Assignee: KANA SOFTWARE, INC.
    Inventors: Robert L. Arseneault, Vani T. Chiganmy, Robert Cohen, David P. Cokely, Enzo Guadagnoli, David M. Heath, Stefanie L. Moses, Sergio A. Rubio, Hector C. Torres
  • Publication number: 20140304209
    Abstract: Embodiments of the present invention address deficiencies of the art in respect to expert modeling in a KM system and provide method, system and computer program product for organically ranked knowledge and categorization for a KM system. In one embodiment of the invention, a method for organically ranked knowledge and categorization in a KM system can be provided. The method can include bookmarking answer content for a first end user of the knowledge management system, suggesting a set of categories previously associated with the answer content by other end users of the knowledge management system, and categorizing the bookmarked answer content with a category selected from the set of categories.
    Type: Application
    Filed: June 22, 2014
    Publication date: October 9, 2014
    Inventors: Robert L. Arseneault, Vani T. Chiganmy, Robert Cohen, David P. Cokely, Enzo Guadagnoli, David M. Heath, Stefanie L. Moses, Sergio A. Rubio, Hector C. Torres
  • Patent number: 8775357
    Abstract: Embodiments of the present invention address deficiencies of the art in respect to expert modeling in a KM system and provide method, system and computer program product for organically ranked knowledge and categorization for a KM system. In one embodiment of the invention, a method for organically ranked knowledge and categorization in a KM system can be provided. The method can include bookmarking answer content for a first end user of the knowledge management system, suggesting a set of categories previously associated with the answer content by other end users of the knowledge management system, and categorizing the bookmarked answer content with a category selected from the set of categories.
    Type: Grant
    Filed: December 20, 2012
    Date of Patent: July 8, 2014
    Assignee: Kana Software Inc.
    Inventors: Robert L. Arseneault, Vani T. Chiganmy, Robert Cohen, David P. Cokely, Enzo Guadagnoli, David M. Heath, Stefanie L. Moses, Sergio A. Rubio, Hector C. Torres
  • Publication number: 20130185244
    Abstract: Embodiments of the present invention address deficiencies of the art in respect to expert modeling in a KM system and provide method, system and computer program product for organically ranked knowledge and categorization for a KM system. In one embodiment of the invention, a method for organically ranked knowledge and categorization in a KM system can be provided. The method can include bookmarking answer content for a first end user of the knowledge management system, suggesting a set of categories previously associated with the answer content by other end users of the knowledge management system, and categorizing the bookmarked answer content with a category selected from the set of categories.
    Type: Application
    Filed: December 20, 2012
    Publication date: July 18, 2013
    Inventors: Robert L. Arseneault, Vani T. Chiganmy, Robert Cohen, David P. Cokely, Enzo Guadagnoli, David M. Heath, Stefanie L. Moses, Sergio A. Rubio, Hector C. Torres
  • Patent number: 8341107
    Abstract: Embodiments of the present invention address deficiencies of the art in respect to expert modeling in a KM system and provide method, system and computer program product for organically ranked knowledge and categorization for a KM system. In one embodiment of the invention, a method for organically ranked knowledge and categorization in a KM system can be provided. The method can include bookmarking answer content for a first end user of the knowledge management system, suggesting a set of categories previously associated with the answer content by other end users of the knowledge management system, and categorizing the bookmarked answer content with a category selected from the set of categories.
    Type: Grant
    Filed: December 12, 2011
    Date of Patent: December 25, 2012
    Inventors: Robert L. Arseneault, Vani T. Chiganmy, Robert Cohen, David P. Cokely, Enzo Guadagnoli, David M. Heath, Stefanie L. Moses, Sergio A. Rubio, Hector C. Torres
  • Publication number: 20120084290
    Abstract: Embodiments of the present invention address deficiencies of the art in respect to expert modeling in a KM system and provide method, system and computer program product for organically ranked knowledge and categorization for a KM system. In one embodiment of the invention, a method for organically ranked knowledge and categorization in a KM system can be provided. The method can include bookmarking answer content for a first end user of the knowledge management system, suggesting a set of categories previously associated with the answer content by other end users of the knowledge management system, and categorizing the bookmarked answer content with a category selected from the set of categories.
    Type: Application
    Filed: December 12, 2011
    Publication date: April 5, 2012
    Applicant: Kana Software, Inc.
    Inventors: Robert L. Arseneault, Vani T. Chiganmy, Robert L. Cohen, David P. Cokely, Enzo Guadagnoli, David M. Heath, Stefanie L. Moses, Sergio A. Rubio, Hector C. Torres
  • Patent number: 8078565
    Abstract: Embodiments of the present invention address deficiencies of the art in respect to expert modeling in a KM system and provide method, system and computer program product for organically ranked knowledge and categorization for a KM system. In one embodiment of the invention, a method for organically ranked knowledge and categorization in a KM system can be provided. The method can include bookmarking answer content for a first end user of the knowledge management system, suggesting a set of categories previously associated with the answer content by other end users of the knowledge management system, and categorizing the bookmarked answer content with a category selected from the set of categories.
    Type: Grant
    Filed: June 12, 2007
    Date of Patent: December 13, 2011
    Assignee: Kana Software, Inc.
    Inventors: Robert L. Arseneault, Vani T. Chiganmy, Robert L. Cohen, David P. Cokely, Enzo Guadagnoli, David M. Heath, Stefanie L. Moses, Sergio A. Rubio, Hector C. Torres
  • Publication number: 20080313124
    Abstract: Embodiments of the present invention address deficiencies of the art in respect to expert modeling in a KM system and provide method, system and computer program product for organically ranked knowledge and categorization for a KM system. In one embodiment of the invention, a method for organically ranked knowledge and categorization in a KM system can be provided. The method can include bookmarking answer content for a first end user of the knowledge management system, suggesting a set of categories previously associated with the answer content by other end users of the knowledge management system, and categorizing the bookmarked answer content with a category selected from the set of categories.
    Type: Application
    Filed: June 12, 2007
    Publication date: December 18, 2008
    Applicant: KANA SOFTWARE, INC.
    Inventors: Robert L. Arseneault, Vani T. Chiganmy, Robert L. Cohen, David P. Cokely, Enzo Guadagnoli, David M. Heath, Stefanie L. Moses, Sergio A. Rubio, Hector C. Torres