Abstract: A method and a system for facilitating online shopping and customers' interaction with retail associates, in a cloud-computing infrastructure is provided. A Routing and Fulfillment Server (RFS) is coupled to multiple customers' and retail associates' electronic communication devices over a cloud-based network. The customers and retail associates exchange request and response message data with the server, during the process of communication. A customer initiates a transaction request message, intending to buy a product, specifying the product's attributes and a preferred delivery option for the product. In an aspect, the RFS utilizes the transaction request message, a set of routing rules, and stored data, to select a specific retail store or distribution center to source the product from; and further selects an available retail associate located therein to serve the transaction.

Abstract: A system and method for connecting a plurality of mobile communication devices to a server over a cloud network is disclosed, including such that various components of the devices and server interact to show selected items thereon and facilitate the exchange of an item for another based on logic and signals exchanged therebetween, and in some aspects including facilitating selection and guidance of a party insofar as a logistical and geographic selection of the replacement item.

Abstract: A method and a system for facilitating online shopping and customers' interaction with retail associates, in a cloud-computing infrastructure is provided. A Routing and Fulfillment Server (RFS) is coupled to multiple customers' and retail associates' electronic communication devices over a cloud-based network. The customers and retail associates exchange request and response message data with the server, during the process of communication. A customer initiates a transaction request message, intending to buy a product, specifying the product's attributes and a preferred delivery option for the product. In an aspect, the RFS utilizes the transaction request message, a set of routing rules, and stored data, to select a specific retail store or distribution center to source the product from; and further selects an available retail associate located therein to serve the transaction.

Abstract: A method of providing information related to a user's web browser session to an agent, while the agent is processing a call from the user, includes creating an association between a telephone number and the user's web browser session. The user employs the telephone number to place a telephone call. The method further includes receiving the telephone call from the user, and determining, upon receipt of the telephone call from the user, the telephone number with which the user placed the call. The method further includes using the determined telephone number and the association to identify the information related to the user's web browser session. The method also includes routing the telephone call and the information related to the user's web browser session to the agent.

Abstract: Methods and systems for hosting business and other e-commerce application services are provided which provide secure shared computing resources to multiple instances of e-commerce or other business applications. The shared computing resources are dynamically allocated among the instances of the applications, and the instances of the applications are logically separated from one another to provide additional security.

Abstract: A method of providing information related to a user's web browser session to an agent, while the agent is processing a call from the user, includes creating an association between a telephone number and the user's web browser session. The user employs the telephone number to place a telephone call. The method further includes receiving the telephone call from the user, and determining, upon receipt of the telephone call from the user, the telephone number with which the user placed the call. The method further includes using the determined telephone number and the association to identify the information related to the user's web browser session. The method also includes routing the telephone call and the information related to the user's web browser session to the agent.

Abstract: The present invention provides a device and a method that make it possible to select business items in an ordering system and to initiate a transaction relating to said business item in order then to forward this transaction request to the transaction system, which then executes the transaction relating to the applicable terms of said transaction system, that is to say, for example, taxes, shipping costs, discount systems, optionally with the inclusion of special client profiles, and sends back the outcome of this transaction processing to the ordering system serving to initiate the transaction processing.

Abstract: A method of processing an online transaction over a communication network comprises the steps of storing a plurality of objects comprising object data and object attributes containing further information about the object in a catalog server accessible by a plurality of clients, displaying, upon request from a client, an object including object attributes on a client display, and executing, on a transaction server, a transaction relating to an object selected by the client using the information contained in the object attributes, wherein the object attributes are transmitted directly from the catalog server to the transaction server without client interaction. All information necessary for the transaction can therefore be transmitted from the catalog server to the transaction server. The user, however, has no possibility to change these transmitted data.