Patents by Inventor Stephane Halter

Stephane Halter has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Contact center system and method for advanced outbound communications to a contact group
    Patent number: 11200485
    Abstract: A method of anticipating user action by a contact center system based on machine learning includes receiving, by a processor of the contact center system, a first signal from an end user device in communication with the contact center system, the first signal being indicative of an event associated with a user journey, the user journey including a plurality of events, identifying, by the processor, a subset of the plurality of events of the user journey as a plurality of input events, predicting, by the processor, a next event associated with the user journey based on the plurality of input events; and generating, by the processor, a second signal for transmission to the end user device, the second signal including data corresponding to the next event.
    Type: Grant
    Filed: December 13, 2019
    Date of Patent: December 14, 2021
    Inventors: Andrea Friio, Arnaud Lejeune, Stephane Halter, Anthony J. Bates
  • CONTACT CENTER SYSTEM AND METHOD FOR ADVANCED OUTBOUND COMMUNICATIONS TO A CONTACT GROUP
    Publication number: 20200117980
    Abstract: A method of anticipating user action by a contact center system based on machine learning includes receiving, by a processor of the contact center system, a first signal from an end user device in communication with the contact center system, the first signal being indicative of an event associated with a user journey, the user journey including a plurality of events, identifying, by the processor, a subset of the plurality of events of the user journey as a plurality of input events, predicting, by the processor, a next event associated with the user journey based on the plurality of input events; and generating, by the processor, a second signal for transmission to the end user device, the second signal including data corresponding to the next event.
    Type: Application
    Filed: December 13, 2019
    Publication date: April 16, 2020
    Inventors: Andrea Friio, Arnaud Lejeune, Stephane Halter, Anthony J. Bates