Patents by Inventor Stephane Muszynski

Stephane Muszynski has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 8832210
    Abstract: A system can monitor online services based on conditions that can be selected by an administrator. The system can identify and select messages from within the online services. The system can then transform the selected messages into a specific format and forward the transformed messages to an agent console application. The agent console application can be located, for example, at a call center. Within the agent console application, an agent can respond to the forwarded messages using a single unified interface that an agent uses to respond to a chat session request, or telephone call, for customer service. Thus, the specific communication details of the online services can be abstracted by the system, so that the agent can respond to the forwarded messages of different online services using the single unified interface.
    Type: Grant
    Filed: August 30, 2011
    Date of Patent: September 9, 2014
    Assignee: Oracle International Corporation
    Inventors: Stephane Muszynski, James Rainville
  • Publication number: 20130054707
    Abstract: A system can monitor online services based on conditions that can be selected by an administrator. The system can identify and select messages from within the online services. The system can then transform the selected messages into a specific format and forward the transformed messages to an agent console application. The agent console application can be located, for example, at a call center. Within the agent console application, an agent can respond to the forwarded messages using a single unified interface that an agent uses to respond to a chat session request, or telephone call, for customer service. Thus, the specific communication details of the online services can be abstracted by the system, so that the agent can respond to the forwarded messages of different online services using the single unified interface.
    Type: Application
    Filed: August 30, 2011
    Publication date: February 28, 2013
    Applicant: ORACLE INTERNATIONAL CORPORATION
    Inventors: Stephane Muszynski, James Rainville
  • Publication number: 20120265567
    Abstract: A system can report an occurrence of an offline conversion with respect to an electronic commerce system. The system can then correlate information of the offline conversion with information comprised in one or more communication records to determine whether the offline conversion occurred as a result of a communication feature of the electronic commerce system, such as a click-to-call communication feature or a click-to-chat communication feature. The system can then report the offline conversion, and report that the offline conversion occurred as a result of the communication feature.
    Type: Application
    Filed: April 14, 2011
    Publication date: October 18, 2012
    Applicant: Art Technology Group, Inc.
    Inventor: Stephane MUSZYNSKI
  • Patent number: 7565442
    Abstract: A method and system for communicating state information between a local device and a remote device across a transport network is disclosed. Each of the local and remote devices operate independently from one another and at least one of the devices is configured for one-way traffic protection. The method includes receiving a protection message comprising K-bytes from one of the local and remote devices at the other of the local and remote devices and determining based on the received K-bytes, if there is a change in state at one of the devices. If a change in state is detected, a message is sent indicating the change in state from one of the local and remote devices to the other of the local and remote devices.
    Type: Grant
    Filed: June 8, 2005
    Date of Patent: July 21, 2009
    Assignee: Cisco Technology, Inc.
    Inventors: Gongyuan Yao, William Miller, Lee Shombert, Fang Gao, John Diab, Ravi Singhal, Stephane Muszynski, Ganesh Sundaram, Thomas Eric Ryle, Hitesh Amin