Patents by Inventor Stephen BERDY

Stephen BERDY has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20170330147
    Abstract: A customer contact management platform combining desktop and telephony virtualization with employee and client portals. The portals provide access to tools and information for users to provide support to enterprise clients. The platform includes a set of web-based employee, client, and work portals that allow employees of the service provider to access information, schedules, networks, telephony, applications, and tools so they can perform work for their clients.
    Type: Application
    Filed: January 9, 2017
    Publication date: November 16, 2017
    Applicant: SYKES Enterprises Incorporated
    Inventors: J. Shelton HOOK, David PEARSON, Richard SADOWSKI, Stephen BERDY, Joseph FLASKA, James SOMERS, Brooke AKER, Martin HENDRICKSE, Michael RITTERBUSCH, Eric PALACIO