Abstract: A method and apparatus for managing at least part of a communications network and particularly for managing a customer network, for example, within an asynchronous transfer mode communications network. A predictor is used to predict parameters such as bandwidth levels and to predict when the parameter(s) will exceed capacity or previously agreed thresholds. These agreed levels may be specified for example in a service level agreement between a service provider and a customer. The predictor also predicts, how much excess there will be and how long this will occur for. This information is provided to the service provider/customer and also can be provided to an agent which comprises a computer system. This agent negotiates on behalf of either the customer (for example) with another agent acting on behalf of the service provider (for example) and in this way new terms for an agreement between the two parties is obtained.

Abstract: The disclosure relates to a method of monitoring a communications network comprising a plurality of node equipment 2, e.g. switches, and link equipment, e.g. fibre optic links, in which performance parameters of individual components of the node equipment are used to determine an overall performance parameter for the node equipment. By comparing like performance parameters for individual network elements, the performance of different types of network element can be compared with each other. Parameters which can be monitored include quality of service, cell discard, cell loss, and other measures of network performance. Connection tracing through the plurality of node equipment and link equipment is also achieved.