Abstract: A computer comprising a processor, a volatile main store, a non-volatile random access memory (NVRAM) mirror store, and optionally a cache for the non-volatile mirror store. While programs of the computer are operational, the contents of the volatile main store are mirrored in the non-volatile mirror store such that when a startup signal is received, the contents of the volatile main store are quickly restored from the contents of the non-volatile mirror store.

Abstract: A method and system for routing or directing calls in a call center, service center, or help desk environment includes a versatile queuing mechanism that supports instant messaging or electronic communications or mail in support of received calls taken by the help desk. The queuing mechanism provides predefined categories of different areas of expertise, automatic distribution to different skills levels of escalating expertise based on each request, multiple experts for each category monitoring the queues for new requests, and, as the requests come in, the experts can manually pull the new requests or be given the requests automatically. For each request, there is automated control of the number of instant messages any one expert is allowed to handle. The expert resolution can be used as feedback in the entire support process for evaluation.

Abstract: A computer application displayed document such as a Web Page, is manipulated by dragging snippets to and from graphically depicted icons created by the application. The snippets preferably comprise links to the original content for communicating with the content source and/or restoring removed snippets to the displayed document. Preferably links are maintained semantically using RDF and DOM technology.

Abstract: A computer event schedule developer interactively schedules agenda items for an event such as a conference. A user is prompted to select event agenda items for scheduling for the event via a GUI interface. For each agenda item selected, the user is prompted to enter agenda schedule information for the corresponding agenda item such as time and location of the agenda item. The resulting event schedule is displayed to potential event attendees. Separately, meta-data about each agenda item is provided via a prompting view.

Abstract: A client computer identifies data files to be backed up according to corresponding backup signatures in a backup signature list. The client computer sends a backup copy of each of the identified data files to backup server(s) according to a predetermined plan. The backup copies are preferably associated with the client computer at the backup server.

Abstract: A computer implemented hierarchical method for paging data, when evicting a page of data from the computer system main storage, evicting the page to a first paging store (preferably NVRAM). When evicting a page of data from the first paging store, evicting the page to a second paging store (such as a disk). When the main store requires a page of data that is not in the main store and when the page of data is available in the first paging store, loading the third page of data into main store from first paging store. When the page of data is not available in the first paging store, loading the third page of data into main store from the second store. Optionally, pages of main store are saved and restored from NVRAM during a power-down, power-up sequence of events.

Abstract: A computer comprising a processor, a volatile main store, a non-volatile random access memory (NVRAM) mirror store, and optionally a cache for the non-volatile mirror store. While programs of the computer are operational, the contents of the volatile main store are mirrored in the non-volatile mirror store such that when a startup signal is received, the contents of the volatile main store are quickly restored from the contents of the non-volatile mirror store.