Abstract: Methods and systems are described that improve the alarming logic for Border Gateway Protocol (BGP) flapping events. Embodiments provide an alarm threshold on BGP flapping conditions and alert on BGP related events. A reduction in silent failures and network outage minutes is achieved.

Abstract: Receipt of a radio broadcast signal by a mobile communication device is tracked based on a signal strength measurement signal and location information. The signal strength measurement signal indicate a signal strength of the radio broadcast signal, received via a communication channel and measured at the mobile communication device, over a particular time period. The location information indicates a location of the mobile communication device within a geographic area over the particular time period. Effectiveness of the radio broadcast signal is determined with respect to receipt of the radio broadcast signal by a plurality of mobile communication devices within the geographic area over the particular time period.

Abstract: Example methods and apparatus to trigger maintenance and upgrades of access networks are disclosed. An example method comprises obtaining a first value representing a number of unassigned ports associated with a first digital subscriber line access multiplexer (DSLAM), obtaining a second value representing a projected number of ports associated with the first DSLAM needed to satisfy at least one of anticipated, projected or pending service requests, and determining whether to automatically submit a preventative maintenance trouble ticket for the first DSLAM based on the first and second values.

Abstract: Devices, systems, and methods are disclosed for delivering enhanced message content to subscribers and for overcoming common incompatibilities found in message delivery mechanisms. Exemplary embodiments, of the present subject disclosure profile an intended recipient's network capabilities, the intended recipient's device, and/or the recipient's service feature profile. This profile is leveraged to predictively and adaptively adjust the subsequent enhanced message content delivery process. Further, content modification can be applied for those cases where there is a defined mismatch that can be handled in order to facilitate delivery of the substance of the enhanced content. Finally, in cases where the content needs to be delivered intact to the intended recipient, but where the recipient network, the recipient's device and/or the recipient's service profile do not allow for delivery, the content may be delivered to an alternative device or system.

Abstract: Devices, systems and methods are disclosed which relate to mobile communication device users sharing their subscribed network services with other mobile communication device users. A borrowing mobile communication device is provided with the ability to remotely connect to a lending mobile communication device and use the subscribed network services of the lending mobile communication device when needed. This method allows the user of the lending mobile communication device to share subscribed network services. Besides using network services, it is possible to share displays between two mobile communication devices. A user of a lending mobile communication device shares the current display with a borrowing mobile communication device and vice-versa. This allows sharing among people who are not family members. Any registered user may subscribe to this network service sharing service and create a peer network. Users have the option to turn sharing on or off in the lending preferences.

Abstract: An apparatus provides automated assistance to an agent. The apparatus includes a receiver that receives a client communication from a client terminal via a network. A processor processes the client communication and determines a plurality of agent statements based on the client communication. The plurality of agent statements is displayed on a display. An input receives an agent communication from the agent. The agent communication is selected from a custom statement input by the agent and one of the plurality of agent statements selected by the agent. A transmitter transmits the agent communication to the client terminal via the network.

Abstract: A method in a server for monitoring an Internet Protocol television (IPTV) service for a customer premises is disclosed. A first geographical location of a customer premises is retrieved, and a second geographical location of an amplitude modulation broadcasting facility within a threshold distance from the customer premises is retrieved. A first signal transmission power rating for the amplitude modulation broadcasting facility during daytime hours is retrieved, as is second signal transmission power rating for the amplitude modulation broadcasting facility during nighttime hours. A time of day that the IPTV service failure occurs is determined based on the first signal transmission power rating for the daytime hours and the second signal transmission power rating for the nighttime hours.

Abstract: Methods and systems are described that improve the alarming logic for Border Gateway Protocol (BGP) flapping events. Embodiments provide an alarm threshold on BGP flapping conditions and alert on BGP related events. A reduction in silent failures and network outage minutes is achieved.

Abstract: Methods, systems, and products are disclosed for predicting failures in power supplies. A count of exception messages is set to zero. When a exception message is received, the count of exception messages is incremented and compared to a threshold value. When the count of exception messages equals the threshold value, a cooling fan is determined to be failed, and a prediction is made that a power supply is proceeding towards failure.

Abstract: Systems, methods, and computer program products are for receiving a tracking failure notification including a device identifier of a tracked device that is unavailable because of a failure condition, determining the failure condition as being one of a network failure and a tracked device failure, retrieving known location data of the tracked device including a last known location of the tracked device, determining a potential location of the tracked device, and notifying an entity of the failure condition, the device identifier, and the potential location.

Abstract: A method and system for managing performance of a multimedia content distribution network (MCDN), such as a digital subscriber line network, involves monitoring maximum data transfer rates and current data transfer rates for one or more MCDN clients. A ratio of the current data transfer rate to the maximum data transfer rate may be evaluated with respect to a threshold. When the ratio is less than the threshold, an associated MCDN node may be designated as a degraded node and subject to enhanced surveillance by an MCDN operator.

Abstract: A method and system for monitoring a multimedia content distribution network (MCDN) includes receiving an indication that a network impairment has been detected at an MCDN node. MCDN clients associated with the MCDN node may be analyzed to detect an impairment signature, representing correlated impairments among the MCDN clients. Subsequent incoming service requests for the MCDN node may be bundled into a master service ticket. Users of the MCDN clients may be notified of the detected network impairment and of a status of ongoing remediation efforts.

Abstract: A method and system for managing performance over a multimedia content distribution network (MCDN), such as a digital subscriber line network, involves accessing a record of historical values of a network service parameter for a plurality of MCDN clients. The historical values may be analyzed to detect network impairment associated with an MCDN node. Network diagnostics may be initiated for MCDN clients associated with the MCDN node. The result of the network diagnostics may result in localizing a source of the network impairment.

Abstract: In one embodiment, the present disclosure is a method and apparatus for detecting silent gaps in wireless network service. In one embodiment, a method for detecting gaps in the service of a wireless network includes monitoring a series of control messages exchanged between a first mobile switching center and a second mobile switching center in the wireless network, where the series of control messages relate to a handoff of a wireless device being served by the wireless network and logging any errors detected during the exchange of the control messages.

Abstract: Methods and apparatus to detect an error condition in a communication network are disclosed herein. An example method of detecting an error condition in a communication network includes collecting first metric data from a first endpoint device, the first metric data being related to a first connection between the first endpoint device and a communication network; collecting second metric data from a second endpoint device, the second metric data being related to a second connection between the second endpoint device and the communication network; determining if at least one of the first and second metric data are indicative of the error condition; when the at least one of the first and second metric data are indicative of the error condition, identifying a point of correlation between the first and second connections; identifying a network element based on the point of correlation; and performing an evaluation of the network element.

Abstract: A method in a server for providing various Internet Protocol television signal qualities involves an IPTV signal having a first signal quality that is transmitted over a first network connection to a first device. A request to receive the IPTV signal over a second network connection at a second device with the IPTV signal having a second signal quality is received. A determination is made that the second network connection has sufficient bandwidth to transmit the IPTV signal at the second signal quality, and that the second device is capable of receiving IPTV signal. The transmission of the IPTV signal over the first network connection to the first device is ended. An endpoint for the transmission of the IPTV signal to the first device is determined. The IPTV signal is transmitted over the second network connection to the second device at the second signal quality beginning at the determined endpoint.

Abstract: Method, apparatus, and computer products are provided for creating a network design and simulating communication traffic over the network design on a computer. Input of network elements is received, and the network elements are operatively connected by links to form a network design. Each network element and each link include parameters representative of software and hardware. Input is received of a test condition for a simulation of communication traffic over the network design. The test includes the type of communication traffic, the amount of communication traffic, and the times at which the communication traffic occurs. The computer executes the simulation of the test condition for the network design to determine a survivability for the network elements and the links connecting the network elements. The computer executes an impact analysis on the output of the simulation to determine if there are excessive loads on the network elements and links.

Abstract: A system that incorporates teachings of the present disclosure may include, for example, a media processor having a controller to receive media content from a content provider operating in an interactive television (iTV) network, wherein the media content is associated with a plurality of channels, wherein the media content comprises audio and video content, change each channel of the plurality of channels based on a time interval provided by a monitoring system, analyze audio content of the media content for each channel for detecting an undesired condition associated with the video content, wherein the audio content is encoded by an iTV audio encoder, and transmit the media content to the monitoring system if the undesired condition is detected, the media content being transmitted for analysis by the monitoring system and for creation of a trouble ticket if a qualitative threshold for the media content is determined to not be satisfied. Other embodiments are disclosed.

Abstract: In accordance with a method of managing network capacity, simulation data is received from a simulation system based on at least one metric associated with a plurality of communication links interconnecting at least two endpoints. The simulation data indicates impact of a communication link to be taken offline a plurality of alternate communication links. It is determined whether the simulation data associated with at least one communication link satisfies at least one predetermined criterion. Further, at least one metric of the simulation system is periodically updated based on real-time data associated with the plurality of communication links. The simulation data from the simulation system based on the updated at least one metric is received. Thereafter, load from the communication link to be taken offline is selectively moved to an alternate communication link based on whether the simulation data associated with the alternate communication link satisfies the at least one predetermined criterion.

Abstract: Systems and methods to facilitate installation of a digital subscriber line are provided. A particular computer-implemented method includes receiving an installation request for a digital subscriber line. The method includes determining performance data associated with one or more active digital subscriber lines that are located near an installation location of the digital subscriber line. The method includes comparing the performance data to installation criteria. The method also includes sending an installation notice to an installer. The installation notice includes a special installation instruction when the performance data satisfies at least one installation criterion of the installation criteria.