Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for determining that an action is to be performed, and in response, selecting a telemedicine session action to be performed, the telemedicine session action associated with a user; based on selecting the telemedicine session action, identifying a complexity level associated with a medical condition of the user, the medical condition associated with the telemedicine session action; determining that the complexity level includes a first complexity level, and in response, identifying i) a first communication event and ii) a first time threshold associated with the first communication event; and determining that the first time threshold is satisfied, and in response, satisfying the first communication event.