Abstract: The text of a document is received and stored, it is analysed according to predetermined rules to identify pitfalls and features of the document, and a graphic displaying the pitfalls and features is created and displayed.

Abstract: Customer documentation is stored to facilitate the provision of access to the information by customers. A storage region accessible by a customer via a network is created and a plurality of documents are stored, each of which defines a commercial, contractual or legal relationship between a provider and the customer. A plurality of folders are defined for the customer and each document is associated with one or more of the folders. Details of an expiry date are stored for each of the documents, and a graphical representation of the stored expiry dates is presented to the customer as a time-line.