Patents by Inventor Stephen K. Sherman

Stephen K. Sherman has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method, apparatus, and computer program product for wireless customer services
    Patent number: 8655340
    Abstract: A method, apparatus, and computer program product for wireless customer service are provided. A request for assistance for a mobile device is received. Information regarding a type of the mobile device is received. A script that corresponds to the requested assistance for the mobile device is determined. The script that corresponds to the requested assistance is transmitted to the mobile device. In response to the mobile device receiving the script, the script is initiated on the mobile device. The script causes the mobile device to assist a user with a feature of the mobile device corresponding to the request for assistance.
    Type: Grant
    Filed: October 14, 2008
    Date of Patent: February 18, 2014
    Assignee: AT&T Intellectual Property I, L.P.
    Inventor: Stephen K. Sherman
  • METHOD, APPARATUS, AND COMPUTER PROGRAM PRODUCT FOR WIRELESS CUSTOMER SERVICES
    Publication number: 20100093319
    Abstract: A method, apparatus, and computer program product for wireless customer service are provided. A request for assistance for a mobile device is received. Information regarding a type of the mobile device is received. A script that corresponds to the requested assistance for the mobile device is determined. The script that corresponds to the requested assistance is transmitted to the mobile device. In response to the mobile device receiving the script, the script is initiated on the mobile device. The script causes the mobile device to assist a user with a feature of the mobile device corresponding to the request for assistance.
    Type: Application
    Filed: October 14, 2008
    Publication date: April 15, 2010
    Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.
    Inventor: Stephen K. Sherman
  • Method and system for providing a mobile network notification service
    Patent number: 7460860
    Abstract: A method for providing a mobile network notification service including receiving a first telephone number associated with a first notification service customer. The method further includes receiving an indication that a first telephone corresponding to the first telephone number has been powered on and is available in a mobile network. A mobile network status of a second telephone corresponding to a second telephone number is determined in response to locating the second telephone number in a notification list associated with the first notification service customer. The status is transmitted to the first notification service customer.
    Type: Grant
    Filed: March 10, 2006
    Date of Patent: December 2, 2008
    Assignee: AT&T Intellectual Property, I,L.P.
    Inventors: Stephen K. Sherman, Douglas R. O'Neil
  • Method and system for providing a mobile network notification service
    Patent number: 7020460
    Abstract: A method for providing a mobile network notification service including receiving a first telephone number associated with a first notification service customer. The method further includes receiving an indication that a first telephone corresponding to the first telephone number has been powered on and is available in a mobile network. A mobile network status of a second telephone corresponding to a second telephone number is determined in response to locating the second telephone number in a notification list associated with the first notification service customer. The status is transmitted to the first notification service customer.
    Type: Grant
    Filed: October 29, 2003
    Date of Patent: March 28, 2006
    Assignee: BellSouth Intellectual Property Corporation
    Inventors: Stephen K. Sherman, Douglas R. O'Neil