Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for implementing assistance for customer service agents are disclosed. In one aspect, a method includes the actions of receiving, by a computing device, customer interaction data that reflects an interaction between a first user and a second user. The actions further include receiving, by the computing device, a customer summary file that reflects characteristics of the first user. The actions further include, based on the customer interaction data and the customer summary file, determining, by the computing device, instructions for the second user to continue interacting with the first user during the interaction between the first user and the second user. The actions further include, based on determining the instructions, providing, for output to the second user, the instructions for the second user to continue interacting with the first user.

Abstract: Disclosed in embodiments herein are ionomers and methods of making the same. The ionomers comprise a neutralized blend of olefin-carboxylic acid copolymers and Group II, Group IIIA, and transition metal salts. The method includes mixing an acid copolymer formed from an ?-olefin monomer and an ?,?-ethylenically unsaturated carboxylic acid having at least one carboxylic acid group with an amine-containing aqueous solution to form an aqueous dispersion containing an amine salt of the acid copolymer. The method further includes mixing a solution of a Group IIA , Group IIIA, or transition metal salt with the aqueous dispersion containing the amine salt of the acid copolymer to exchange at least a portion of the amine salt for the Group IIA , Group IIIA, or transition metal salt, thereby forming the ionic copolymer.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for implementing assistance for customer service agents are disclosed. In one aspect, a method includes the actions of receiving, by a computing device, customer interaction data that reflects an interaction between a first user and a second user. The actions further include receiving, by the computing device, a customer summary file that reflects characteristics of the first user. The actions further include, based on the customer interaction data and the customer summary file, determining, by the computing device, instructions for the second user to continue interacting with the first user during the interaction between the first user and the second user. The actions further include, based on determining the instructions, providing, for output to the second user, the instructions for the second user to continue interacting with the first user.

Abstract: A system for performing irrigation of a body cavity includes a reservoir containing an irrigation liquid, a catheter and a controller. The catheter is configured to be at least partially inserted into the body cavity and has a flushing passage, a drain passage and a retention balloon. A waste drain valve is in fluid communication with the drain passage of the catheter and is movable between a closed configuration, where waste is retained within the drain passage, and an open configuration where waste flows through the drain passage. The controller is in fluid communication with the reservoir and the catheter, and has a pump and a valve assembly. The valve assembly is changeable between configurations where, when the pump is actuated, irrigation liquid is pumped from the reservoir to the retention balloon, from the reservoir to the flushing passage of the catheter and from the retention balloon to the reservoir.

Abstract: Disclosed in embodiments herein are ionomers and methods of making the same. The ionomers comprise a neutralized blend of olefin-carboxylic acid copolymers and Group II, Group IIIA, and transition metal salts. The method includes mixing an acid copolymer formed from an ?-olefin monomer and an ?,?-ethylenically unsaturated carboxylic acid having at least one carboxylic acid group with an amine-containing aqueous solution to form an aqueous dispersion containing an amine salt of the acid copolymer. The method further includes mixing a solution of a Group IIA , Group IIIA, or transition metal salt with the aqueous dispersion containing the amine salt of the acid copolymer to exchange at least a portion of the amine salt for the Group IIA , Group IIIA, or transition metal salt, thereby forming the ionic copolymer.

Abstract: A trans-anal irrigation (TAI) device has a pump base unit, an irrigation fluid reservoir, a wireless electronic controller, fluid tubing, and a disposable rectal catheter in fluid communication with the tubing. The rectal catheter has a retention balloon and a waste control valve. The fluid tubing contains two or three separate lumens for irrigation fluid and retention balloon inflation/deflation and optionally for waste control valve actuation. None of the lumens ever communicates with any other lumen. A hydraulic control circuit has a pump that pumps in one direction only but, with suitable control valves, is able to pump water to and from the retention balloon and to and from an optional waste control valve. A water temperature sensor is mounted in the pump base unit at a thin-wall section. The temperature sensor sends a signal to a controller which provides an indication of whether the water temperature is suitable for use.

Abstract: The unique annual herbaceous Cannabis plant variety ‘Red KROSS02-BK’ is provided. The variety can be distinguished by its outstanding features as described.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for implementing assistance for customer service agents are disclosed. In one aspect, a method includes the actions of receiving, by a computing device, customer interaction data that reflects an interaction between a first user and a second user. The actions further include receiving, by the computing device, a customer summary file that reflects characteristics of the first user. The actions further include, based on the customer interaction data and the customer summary file, determining, by the computing device, instructions for the second user to continue interacting with the first user during the interaction between the first user and the second user. The actions further include, based on determining the instructions, providing, for output to the second user, the instructions for the second user to continue interacting with the first user.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for implementing assistance for customer service agents are disclosed. In one aspect, a method includes the actions of receiving, by a computing device, customer interaction data that reflects an interaction between a first user and a second user. The actions further include receiving, by the computing device, a customer summary file that reflects characteristics of the first user. The actions further include, based on the customer interaction data and the customer summary file, determining, by the computing device, instructions for the second user to continue interacting with the first user during the interaction between the first user and the second user. The actions further include, based on determining the instructions, providing, for output to the second user, the instructions for the second user to continue interacting with the first user.

Abstract: A treated cellulosic material comprising a cellulosic material having a porous structure defining a plurality of pores, the cellulosic material comprising wood including wood or wood composite materials, at least a portion of the pores containing the reaction product of one or more of the following: a water soluble polyol, an epoxy-containing resin, a catalyst or curing agent, and the cellulosic material. A method for preparing a treated cellulosic material comprising providing a cellulosic material; a first treatment protocol comprising impregnating the cellulosic material with a water-soluble polyol; and a second treatment protocol comprising impregnating the cellulosic material with an epoxy-containing resin.

Abstract: A system for performing irrigation of a body cavity includes a reservoir containing an irrigation liquid, a catheter and a controller. The catheter is configured to be at least partially inserted into the body cavity and has a flushing passage, a drain passage and a retention balloon. A waste drain valve is in fluid communication with the drain passage of the catheter and is movable between a closed configuration, where waste is retained within the drain passage, and an open configuration where waste flows through the drain passage. The controller is in fluid communication with the reservoir and the catheter, and has a pump and a valve assembly. The valve assembly is changeable between configurations where, when the pump is actuated, irrigation liquid is pumped from the reservoir to the retention balloon, from the reservoir to the flushing passage of the catheter and from the retention balloon to the reservoir.

Abstract: The invention provides a sensor-guided, automated system that is capable of intelligently cutting crustaceans, such as crab and lobster, into a plurality of portions, as directed. More particularly, the present system is capable of effectively butchering each individual crustacean in response to how the system's sensor(s) assess the physical characteristics of each crustacean as it arrives via a conveyor belt.

Abstract: A trans-anal irrigation (TAI) device has a pump base unit, an irrigation fluid reservoir, a wireless electronic controller, fluid tubing, and a disposable rectal catheter in fluid communication with the tubing. The rectal catheter has a retention balloon and a waste control valve. The fluid tubing contains two or three separate lumens for irrigation fluid and retention balloon inflation/deflation and optionally for waste control valve actuation. None of the lumens ever communicates with any other lumen. A hydraulic control circuit has a pump that pumps in one direction only but, with suitable control valves, is able to pump water to and from the retention balloon and to and from an optional waste control valve. A water temperature sensor is mounted in the pump base unit at a thin-wall section. The temperature sensor sends a signal to a controller which provides an indication of whether the water temperature is suitable for use.

Abstract: The invention provides a sensor-guided, automated system that is capable of intelligently cutting crustaceans, such as crab and lobster, into a plurality of portions, as directed. More particularly, the present system is capable of effectively butchering each individual crustacean in response to how the system's sensor(s) assess the physical characteristics of each crustacean as it arrives via a conveyor belt.

Abstract: The invention provides a sensor-guided, automated system that is capable of intelligently cutting crustaceans, such as crab and lobster, into a plurality of portions, as directed. More particularly, the present system is capable of effectively butchering each individual crustacean in response to how the system's sensor(s) assess the physical characteristics of each crustacean as it arrives via a conveyor belt.

Abstract: The invention provides a sensor-guided, automated system that is capable of intelligently cutting crustaceans, such as crab and lobster, into a plurality of portions, as directed. More particularly, the present system is capable of effectively butchering each individual crustacean in response to how the system's sensor(s) assess the physical characteristics of each crustacean as it arrives via a conveyor belt.

Abstract: An improved apparatus for processing sea cucumbers having stages for orienting/aligning, cutting, splitting, flattening, eviscerating and cleaning the sea cucumber, and for collecting the eviscerated innards. A method for the automated splitting and evisceration of sea cucumbers using the apparatus of the present disclosure. A flattening plate and trough during the orienting/aligning step relax the sea cucumber and discourage its defence mechanisms. A wedge shaped flattening plate splits and flattens the sea cucumber immediately after the incision. Pronged discs maintain positioning of the sea cucumber during an aggressive wash and brush cleaning cycle, which may be repeated. Optionally, a vacuum may suction off a portion of the innards prior to cleaning.

Abstract: An improved apparatus for processing sea cucumbers having stages for orienting/aligning, cutting, splitting, flattening, eviscerating and cleaning the sea cucumber, and for collecting the eviscerated innards. A method for the automated splitting and evisceration of sea cucumbers using the apparatus of the present disclosure. A flattening plate and trough during the orienting/aligning step relax the sea cucumber and discourage its defence mechanisms. A wedge shaped flattening plate splits and flattens the sea cucumber immediately after the incision. Pronged discs maintain positioning of the sea cucumber during an aggressive wash and brush cleaning cycle, which may be repeated. Optionally, a vacuum may suction off a portion of the innards prior to cleaning.

Abstract: An improved apparatus for processing sea cucumbers having stages for orienting/aligning, cutting, splitting, flattening, eviscerating and cleaning the sea cucumber, and for collecting the eviscerated innards. A method for the automated splitting and evisceration of sea cucumbers using the apparatus of the present disclosure. A flattening plate and trough during the orienting/aligning step relax the sea cucumber and discourage its defence mechanisms. A wedge shaped flattening plate splits and flattens the sea cucumber immediately after the incision. Pronged discs maintain positioning of the sea cucumber during an aggressive wash and brush cleaning cycle, which may be repeated. Optionally, a vacuum may suction off a portion of the innards prior to cleaning.

Abstract: An improved apparatus for processing sea cucumbers having stages for orienting/aligning, cutting, splitting, flattening, eviscerating and cleaning the sea cucumber, and for collecting the eviscerated innards. A method for the automated splitting and evisceration of sea cucumbers using the apparatus of the present disclosure. A flattening plate and trough during the orienting/aligning step relax the sea cucumber and discourage its defence mechanisms. A wedge shaped flattening plate splits and flattens the sea cucumber immediately after the incision. Pronged discs maintain positioning of the sea cucumber during an aggressive wash and brush cleaning cycle, which may be repeated. Optionally, a vacuum may suction off a portion of the innards prior to cleaning.