Abstract: Information regarding a computing device can be gathered, such as device information and support information. A plurality of solutions can be identified from multiple data sources based on the gathered information. The identified solutions can be ranked based on the gathered information and based on other information.

Abstract: A support tool is received by a first device from a second device. In a user interface at the first device, information is presented regarding a context of the first device, an issue at the first device, a solution for the issue, and a link to a resource to assist in addressing the issue.

Abstract: Decision devices, systems, and methods to provide a product resource are provided herein. The decision devices include an analysis engine. The analysis engine receives an information resource and at least one product parameter. The analysis engine searches the information resource to identify at least one search result and dynamically analyzes the at least one search result to provide the product resource.

Abstract: An example provides potential solutions for UEFI devices. The example includes scanning an information code generated by the UEFI device while the UEFI is operating according to a UEFI environment. The example further includes requesting a potential solution from a decision device. The request specifies an information code comprising resource information and one or more parameters for a current state of the UEFI environment. The example also includes presenting a representation of the potential solution.

Abstract: A foam-filled cap sealing ink-ejecting nozzles of an inkjet printhead in a printing mechanism has a two-layer structure, with an outer skin layer of an elastomer, and a second foam core layer inside the skin. The skin defines a sealing lip that surrounds the nozzles when the cap is in a sealing position to avoid unnecessary drying of the ink. The skin has an interior surface that defines a cavity under the sealing lip. The foam core, located within the cavity, may be formed by expanding a foam preform or by injecting raw foam into the cavity. An insert may be molded into the cap structure for use in mounting the cap in the printing mechanism. An optional backing layer molded to the structure is used to attach a vent basin to the cap. A method of constructing this cap, and a printing mechanism having this cap, are also described.