Abstract: A method of outsourcing technology. Metrics are determined to govern services by agreement between a client and an outsourcer. Services required by the client are selected from a fixed list of services and a quality for the selected service is determined, the selection and the quality being dependent on the metrics. The services within the fixed list of services are organised within groups and at least one service corresponds to a predetermined practice. An agreement is generated for the provision of each selected service, and the provision of each selected service is allocated to an appropriate technology service provider. Each technology service provider provides its allocated service according to the quality required and according to the corresponding practice. The services provided in conjunction are monitored and the quality of the services is adjusted or additional services are added from the list in response to the outcome of the monitoring.

Abstract: The invention relates to an improved method of developing and monitoring performance of a technology outsourcing agreement. The invention provides a computer-implemented method of outsourcing technology services to a client where a client has a number of environments in which technology services are required. The method includes selecting the services which are required by the client and displaying a table where each intersection in the table is associated with a service and an environment. In each intersection is an indication of a supplier responsible for the associated service in the associated environment. Each intersection may also be associated with free-form textual information relating to the associated service in the associated environment.

Abstract: A system for contracting for the provision of outsourced technology services, includes a database of services and corresponding practices for performing at least some of the services. A module is provided which enable selection of services required by a client from the database and assignment of parties responsible for delivering the selected services. A further module is arranged to prepare a contract schedule in accordance with the selected services and responsible parties. The system may also enable definition of environments of the client and metrics governing the services required by the client.

Abstract: A computer implemented method of defining the outsourcing of technology based services, the method including the steps of: defining a plurality of technology based services that are to be provided by one or more service providers to a customer; defining a plurality of activities associated with the services; displaying the services and activities on a graphical user interface; detecting a selection of one of the activities; and displaying further information on the interface based on the selected activity, wherein the further information provides a guide on how to define the outsourcing of the selected activity.