Abstract: A technique to automatically identify controls of a software application is disclosed. Attributes of a software application are monitored. The attributes may include control type attributes. The controls are identified by determining a hierarchy of parent controls and children controls. A directed graph may be generated, based on the monitored control attributes, and used to identify the controls. The identified controls may be used for robotic process automation of the software application.

Abstract: A visual software development system in which a user can graphically build a design or software solution without having to write software code includes one or more adapters that interrogate interfaces of the software platform that a software system or systems is built in accordance with and generate descriptions that the user can then incorporate into the design. The software systems can be of disparate technology platforms, an adapter provided that suits each platform. The descriptions can be represented graphically for the user with icons in an integrated development environment (IDE), and the user can build the design by dragging or otherwise selecting descriptions to be used and connecting them together to graphically represent the flow of information or communication of events among the descriptions.

Abstract: A technique to automatically identify controls of a software application is disclosed. Attributes of a software application are monitored. The attributes may include control type attributes. The controls are identified by determining a hierarchy of parent controls and children controls. A directed graph may be generated, based on the monitored control attributes, and used to identify the controls. The identified controls may be used for robotic process automation of the software application.

Abstract: A visual software development system in which a user can graphically build a design or software solution without having to write software code includes one or more adapters that interrogate interfaces of the software platform that a software system or systems is built in accordance with and generate descriptions that the user can then incorporate into the design. The software systems can be of disparate technology platforms, an adapter provided that suits each platform. The descriptions can be represented graphically for the user with icons in an integrated development environment (IDE), and the user can build the design by dragging or otherwise selecting descriptions to be used and connecting them together to graphically represent the flow of information or communication of events among the descriptions.

Abstract: A visual software development system in which a user can graphically build a design or software solution without having to write software code includes one or more adapters that interrogate interfaces of the software platform that a software system or systems is built in accordance with and generate descriptions that the user can then incorporate into the design. The software systems can be of disparate technology platforms, an adapter provided that suits each platform. The descriptions can be represented graphically for the user with icons in an integrated development environment (IDE), and the user can build the design by dragging or otherwise selecting descriptions to be used and connecting them together to graphically represent the flow of information or communication of events among the descriptions.

Abstract: A visual software development system in which a user can graphically build a design or software solution without having to write software code includes one or more adapters that interrogate interfaces of the software platform that a software system or systems is built in accordance with and generate descriptions that the user can then incorporate into the design. The software systems can be of disparate technology platforms, an adapter provided that suits each platform. The descriptions can be represented graphically for the user with icons in an integrated development environment (IDE), and the user can build the design by dragging or otherwise selecting descriptions to be used and connecting them together to graphically represent the flow of information or communication of events among the descriptions.

Abstract: A visual software development system in which a user can graphically build a design or software solution without having to write software code includes one or more adapters that interrogate interfaces of the software platform that a software system or systems is built in accordance with and generate descriptions that the user can then incorporate into the design. The software systems can be of disparate technology platforms, an adapter provided that suits each platform. The descriptions can be represented graphically for the user with icons in an integrated development environment (IDE), and the user can build the design by dragging or otherwise selecting descriptions to be used and connecting them together to graphically represent the flow of information or communication of events among the descriptions.

Abstract: Systems and methods for monitoring computer user screen an telephone activity from a remote location are provided. The method includes the steps of recording data corresponding to two actual sequential screen changes at the monitored workstation and storing the screen change-related data; recording data corresponding to audio telephone conversation occurring at the monitored workstation during the sequential screen changes and storing the audio telephone conversion-related data; subsequent to steps “a” and “b”, playing back, with the use of the screen change-related data and the audio telephone conversation-related data, the audio telephone conversation with the sequential screen changes as they both happened in real time at the monitored workstation, to allow a monitoring workstation to view and hear on-screen and telephone activities as they occurred at the monitored workstation; and, providing training to an agent at the monitored workstation based upon the played back audio and sequential screen changes.

Abstract: The present invention relates to simultaneous computer screen and voice monitoring from a remote location, and particularly relates to synchronized telephone and screen monitoring of a computer workstation from a remote location. Such monitoring is useful for providing training and assistance to those using such workstations, especially in connection with telephone use, can also be useful for providing an audit trial of significant on-screen events, or can be used as a trigger to initiate other separate events. In one embodiment, graphics primitives are used to determine localized screen changes which are periodically copied from the monitored workstation desktop and sent over a network to a remote, monitoring, workstation. In another embodiment, localized screen changes are determined by full screen comparison, and sent over a network to a remote, monitoring, workstation.

Abstract: The present invention relates to simultaneous computer screen and voice monitoring from a remote location, and particularly relates to synchronized telephone and screen monitoring of a computer workstation from a remote location, by use of a multiple bounding rectangles technique. Such monitoring is useful for providing training and assistance to those using such workstations, especially in connection with telephone use, can also be useful for providing an audit trial of significant on-screen events, or can be used as a trigger to initiate other separate events. In one embodiment, graphics primitives are used to determine localized screen changes which are periodically copied from the monitored workstation desktop and sent over a network to a remote, monitoring, workstation. In another embodiment, localized screen changes are determined by full screen comparison, and sent over a network to a remote, monitoring, workstation.

Abstract: The present invention relates to simultaneous computer screen and voice monitoring from a remote location, and particularly relates to synchronized telephone and screen monitoring of a computer workstation from a remote location. Such monitoring is useful for providing training and assistance to those using such workstations, especially in connection with telephone use, can also be useful for providing an audit trial of significant on-screen events, or can be used as a trigger to initiate other separate events. In one embodiment, graphics primitives are used to determine localized screen changes which are periodically copied from the monitored workstation desktop and sent over a network to a remote, monitoring, workstation. In another embodiment, localized screen changes are determined by full screen comparison, and sent over a network to a remote, monitoring, workstation.