Abstract: The invention is a system and method that provides positive incentives to a call center agent by allowing the call center agent to play a game each time an established performance parameter standard is met. In accordance with the invention, a data collection system monitors a performance parameter of a telephone call handled by a call center agent. A game participation system compares an evaluation of the monitored performance parameter to an established performance parameter standard and allows the call center agent to participate in a game only if the evaluation meets the established performance parameter standard. Allowing the call center agent to immediately play a game after completing a call, in which a performance parameter standard has been met, motivates the agent to continue to meet the performance parameter standard so that a game can be played again.

Abstract: A method of simultaneously displaying day calendar information in first and second view ports, each of which displays it's calendar data in a different format. The information in the two simultaneously displayed view ports is functionally interrelated to provide an improved interactive user interface.The first viewport has a time structured format which displays a sequence of predesignated time slots, each of which represents a fixed period of time, such as 30 minutes. Each time slot is allocated to one display line in the viewport. If the number of time slots allocated between the beginning and end of a calendar day is greater than the number of display lines in the viewport, then the information is scrollable so that the entire day may be viewed by the operator. The first viewport also includes at least one column that is used to display a vertical busy bar adjacent to a time slot which indicates that the slot is already scheduled.