Abstract: Embodiments of the invention are directed to systems, methods and computer program products for altering bill payments. An exemplary apparatus is configured to: receive eligibility requirements for altering bill payments payable to a third party, establish an agreement with the third party to provide a service for altering bill payments payable to the third party, receive a request from the customer to alter a bill payment payable to the third party, where the bill payment is associated with an original payment arrangement having an original amount due on an original payment due date, and facilitate altering the bill payment payable to the third party based at least partially on the request to alter the bill payment.

Abstract: Embodiments of the invention are directed to systems, methods and computer program products for altering bill payments. An exemplary apparatus is configured to: determine a customer meets the eligibility requirements for altering bill payments, provide an option for the customer to participate in a service for altering bill payments based at least partially on determining the customer meets the eligibility requirements for altering bill payments, receive a request from the customer to alter one or more bill payments, and alter the one or more bill payments based at least partially on the request to alter one or more bill payments.

Abstract: Apparatus and methods for an enhanced cash withdrawal transaction option are provided. The enhanced cash withdrawal transaction option may include using an ATM to display an initial ATM display. The initial ATM display may display multiple transaction options, the multiple transaction options including at least one cash withdrawal amount. Apparatus and methods for an additional enhanced cash withdrawal transaction are provided. The additional enhanced cash withdrawal transaction may enable a user to type an ATM PIN in an ATM keypad followed by a cash withdrawal amount. Apparatus and methods for an enhanced ATM customer display are also provided. The enhanced ATM customer display according to the systems and methods of the invention may customize an ordered ATM customer flow based on historical customer usage data.

Abstract: A self-service device for implementing automated fault resolution is provided. The self-service device may include a memory module for storing self-service device fault data. The self-service device may include a computational module for analyzing the self-service device fault data and for selecting an automated fault resolution subroutine to correct the fault condition. The self-service device may also include a monitoring module for determining whether a customer transaction is ongoing. And, if a customer transaction is not ongoing, the computational module may instruct the self-service device to initiate the selected fault resolution subroutine.

Abstract: Apparatus and methods for remotely managing a self-service terminal. The apparatus and methods may involve a receiver module configured to receive an input from a self-service device, a computational module and a transmission module. The input may include information regarding a fault-related event. The computational module may determine whether an index corresponding to the fault-related event exceeds a predetermined threshold based on fault-related events. The transmission module may send an electronic notification of a possible self-service device operational failure if the index exceeds the predetermined threshold.

Abstract: Apparatus and methods for an enhanced cash withdrawal transaction option are provided. The enhanced cash withdrawal transaction option may include using an ATM to display an initial ATM display. The initial ATM display may display multiple transaction options, the multiple transaction options including at least one cash withdrawal amount. Apparatus and methods for an additional enhanced cash withdrawal transaction are provided. The additional enhanced cash withdrawal transaction may enable a user to type an ATM PIN in an ATM keypad followed by a cash withdrawal amount. Apparatus and methods for an enhanced ATM customer display are also provided. The enhanced ATM customer display according to the systems and methods of the invention may customize an ordered ATM customer flow based on historical customer usage data.

Abstract: A server that remotely monitors an Automated Teller Machine (“ATM”) is provided. The server includes a memory module for maintaining information including identification of software applications resident on the self-service device, identification of firmware applications resident on the self-service device, and identification of the hardware resident on the self-service device. The server also includes a communications module for receiving updates of the identification of software applications resident on the self-service device, updates of the identification of firmware applications resident on the self-service device, and updates of identification of the hardware resident on the self-service device.

Abstract: An internet browser-based portal system is provided. The internet browser-based portal system may be configured to receive information relating to a plurality of Automated Teller Machines (“ATMs”). The internet browser-based portal system may be further configured to classify each of the ATMs according to the fault information received for each of the ATMs. The internet browser-based portal system may also be configured to display information for each of the ATMs based at least in part on the classification of each of the ATMs.

Abstract: Apparatus and methods for monitoring a self-service device network. The network may include an electronic payment platform and self-service devices that electronically exchange payment information and are in electronic communication with a transaction authorization channel. The apparatus and methods may involve a receiver module and a web server module. The receiver module may receive fault-related event information from the electronic self-service devices. The receiver module may receive a transaction authorization channel error notification corresponding to the transaction authorization channel. The web server module may provide reporting information based on the fault-related events and the transaction authorization channel error notification to a user.

Abstract: Apparatus and methods for an enhanced cash withdrawal transaction option are provided. The enhanced cash withdrawal transaction option may include using an ATM to display an initial ATM display. The initial ATM display may display multiple transaction options, the multiple transaction options including at least one cash withdrawal amount. Apparatus and methods for an additional enhanced cash withdrawal transaction are provided. The additional enhanced cash withdrawal transaction may enable a user to type an ATM PIN in an ATM keypad followed by a cash withdrawal amount. Apparatus and methods for an enhanced ATM customer display are also provided. The enhanced ATM customer display according to the systems and methods of the invention may customize an ordered ATM customer flow based on historical customer usage data.

Abstract: Methods and apparatus according to the invention are directed towards providing apparatus for generating an emergency one time use (EOTU) personal identification number (PIN) for use at one or more automated teller machines. The apparatus may include a receiver configured to receive (1) information corresponding to an account holder at a financial institution and (2) information corresponding to a request from the account holder to electronically generate an EOTU PIN. The apparatus may also include a processor configured to (1) determine a maximum amount of funds to be accessed using the EOTU PIN and (2) electronically generate the EOTU PIN. The apparatus may additionally include a transmitter configured to electronically transmit to the account holder information relating to the EOTU PIN.

Abstract: Apparatus and methods for monitoring a plurality of electronic self-service devices. The apparatus and methods may involve a receiver module, a database module, and a web server module. The receiver module may receive from each of the electronic self-service devices information regarding a fault-related event. The database module may associate each of the fault-related events with one of multiple event types. The database module may store the fault-related event information in machine readable memory. The web server module may provide reporting information based on the fault-related events to a user.

Abstract: A method for determining for determining a root cause of each of a plurality of operational faults is provided. The method includes receiving electronic notification of the plurality of operational faults. The method may also include analyzing the plurality of operational faults to determine whether a shared characteristic of the plurality of operational faults exists. And, if a shared characteristic of the plurality of operational faults exists, the method may include terminating generation of operator notifications in response to receiving electronic notification of operational faults comprising the shared characteristic.

Abstract: A user device may be capable of providing a service portal and feedback on the condition of the user device, such as a user device. A condition analysis of the user device may be performed by a user, such as a person or a computing device. A condition analysis may be performed to determine the physical condition and the operational condition of the user device. A condition rating may be assigned to the user device that may be commensurate with the condition analysis. The condition data and condition analysis may be entered into and stored in a data store. A maintenance action may be performed based at least in part on the condition rating. The user device may be a user device that may be operated by a financial institution or other business entity. A user may be a customer and/or an employee, vendor, or contractor of the financial institution or other business entity.

Abstract: Apparatus and methods for initiating remediation of a condition in an electronic self-service device. The apparatus and methods may involve a receiver module and a processor module. The receiver module may receive a fault condition message corresponding to a fault condition in the electronic self-service device. The processor module may conditionally initiate an automatic remedy corresponding to the fault condition if the automatic remedy is available in the electronic self-service device. The processor module may transmit information relating to the fault condition to a remote platform if the automatic remedy is not available in the electronic self-service device.

Abstract: A central management system may manage a plurality of self-service user devices. A user or customer of a business entity operating one or more of the self-service user devices may place an order for a self-service user device, such as the sale of a new self-service user device, a remodel or update of the current self-service user device, the de-installation or relocation of a self-service user device or the like. The self-service user device may be designed and configured to operate with the self-service user device management system. During the operation of the self-service user device, maintenance may be performed. A self-service user device profile may be generated that stores and compiles information relating to the order, the sale, the configuration, the operational tracking, or any other suitable information. Information relating to one or more self-service user devices may be shared between one or more users.

Abstract: A user device may be capable of providing a service portal and feedback on the condition of the user device, such as a user device. A condition analysis of the user device may be performed by a user, such as a person or a computing device. A condition analysis may be performed to determine the physical condition and the operational condition of the user device. A condition rating may be assigned to the user device that may be commensurate with the condition analysis. The condition data and condition analysis may be entered into and stored in a data store. A maintenance action may be performed based at least in part on the condition rating. The user device may be a user device that may be operated by a financial institution or other business entity. A user may be a customer and/or an employee, vendor, or contractor of the financial institution or other business entity.