Abstract: Methods, systems, and apparatus, including computer programs encoded on a storage device, for beep detection and interpretation is disclosed. In one aspect, a monitoring system is disclosed that includes a processor and a storage device storing instructions that, when executed by the processor, causes the processor to perform operations. The operations may include obtaining sound data of audio sounds detected by a microphone that is located at the property, determining whether the sound data includes data representing one or more audio tones generated by a device, based on determining that the obtained sound data includes one or more audio tones generated by a device, generating an audio fingerprint of the sound data, determining, using the generated audio fingerprint, a state of the device that generated the one or more audio tones, and performing an operation based on the state of the device that generated the one or more audio tones.

Abstract: A computer-implemented method includes receiving a reference image of an outdoor area, identifying that a portion of the outdoor area shown in the reference image corresponds to living vegetation, determining, from multiple images of the outdoor area, a reference color that corresponds to a dry condition in the portion of the outdoor area, receiving a sample image of the portion of the outdoor area, determining that a sample color of the portion of the outdoor area shown in the sample image corresponds to the reference color, and based on a determination that the sample color of the portion of the outdoor area shown in the sample image corresponds to the reference color, triggering a watering device to provide water to the portion of the outdoor area.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a storage device, for using a robotic device to manipulate a manual control of a device. In one aspect, the system includes a robotic device, a first device that is located at a property and that has a manual control, and a monitoring unit. The monitoring unit may include a network interface, a processor, and a storage device that includes instructions to cause the processor to perform operations. The operations may include determining an operating state of the first device, determining the state of the monitoring system, determining whether one or more of the manual controls associated with the first device should be manipulated to alter the operating state of the first device, and transmitting one or more instruction to the robotic device that instruct the robotic device to manipulate one or more manual controls that are associated the first device.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a storage device, for accommodating unattended services at a property. In one aspect, a monitoring system is disclosed that includes a processor and a storage device storing instructions that, when executed by the processor, cause the processor to perform operations. The operations can include receiving a request to enter the property to perform the unattended service, configuring the monitoring system to allow access to a first portion of the property associated with the unattended service without triggering an alarm event, obtaining image data of the property after the monitoring system is configured to allow access to the first portion of the property, determining, based on the obtained image data, that an unattended service provider has entered into a second, different portion of the property, and triggering an alarm event.

Abstract: A system and method provide for the immediate transmission of a potential alarm to a remote alarm signal escrow site and from the escrow site to a host station in the event where a control panel or an alarm signaling device is tampered with or destroyed by a disablement tactic, e.g., a “crash and smash intrusion.” A system and method may also send an alarm signal during such an attack by using predictive analysis of real-time events.

Abstract: A monitoring system is configured to monitor a property. The system includes a sensor that is configured to generate sensor data that reflects an attribute of the property. The system further includes an HVAC system that is configured to generate and provide conditioned air to the property and that is configured to generate HVAC system data that reflects an attribute of the HVAC system. The system includes a monitor control unit that is configured to determine that the HVAC system is likely malfunctioning. The control unit is configured to receive the sensor data. The control unit is configured to determine that the HVAC system is likely operating correctly. The control unit is configured to determine a cause of the HVAC system transitioning from likely malfunctioning to likely operating correctly. The control unit is configured to update a model that is configured to identify causes of HVAC system malfunctions.

Abstract: Techniques are described for establishing a two-way voice communication session with an alarm system. The alarm system may establish a two-way voice communication session with an operator associated with a monitoring service that provides monitoring services for alarm events detected by the alarm system. The alarm system also may establish a two-way voice communication session with a notification recipient that is interested in receiving notifications associated with events detected by the alarm system.

Abstract: Methods and systems, including computer programs encoded on computer storage media, for reducing the likelihood of signaling failover in an alarm system, the method including identifying alarm events detected at monitored properties by monitoring systems that are located at the monitored properties; tracking the ability of a primary application infrastructure to transmit, to a central monitoring station server, the alarm events; detecting disruption in the ability of the primary application infrastructure to transmit the alarm events to the central monitoring station server; based on the detected disruption, enabling a signal transmission switch that switches a path for alarm events from the primary application infrastructure to a secondary application infrastructure, the secondary application infrastructure being an infrastructure operated by a cloud service provider; and based on enablement of the transmission switch, transmitting, by the secondary application infrastructure, at least one alarm event to the

Abstract: Image surveillance and reporting technology, in which an event that is indicative of potential physical activity within an area corresponding to a location of a camera unit is detected. In response to detection of the event, the camera unit is controlled to capture one or more images of the area corresponding to the location of the camera unit. The one or more images captured by the camera unit are analyzed to determine whether the one or more images include image data that is indicative of relevant physical activity within the area corresponding to the location of the camera unit. The one or more images are handled based on the determination of whether the one or more images include image data that is indicative of relevant physical activity within the area corresponding to the location of the camera unit.

Abstract: In some implementations, a system can monitor Internet activity, internet connectivity, and nearby Wi-Fi and local network presence associated with a local network. Internet activity data of a network of a property over a particular period of time is initially obtained. Occupancy data from one or more devices associated with the property is then obtained. The occupancy data indicates a physical presence of people within the property over the particular period of time. An abnormality associated with the network of the property is then identified based on the obtained Internet activity data and the obtained occupancy data. An indication of the abnormality associated with the network of the property is then provided in response to identifying the abnormality associated with the network.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a storage device, for triggering an alarm during a sensor jamming attack. In one aspect, a monitoring system sensor unit is disclosed that includes a sensor, a communication unit configured to communicate with a monitoring system using a range of frequencies, and a jamming detection unit. The jamming detection unit may include a processor and a computer storage media storing instructions that, when executed by the processor, cause the processor to perform operations. The operations include detecting a sensor jamming event, selecting a different form of communication other than the range of radio frequencies for the communication unit to communicate with the monitoring system, and providing, to the communication unit, an instruction to communicate with the monitoring system using the form of communication, wherein the communication unit may communicate, to the monitoring system using the form of communication, the sensor data.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a storage device, for monitoring a property using drone beacons. In one aspect, a monitoring system is disclosed that includes a drone, a drone beacon, a component, a processor, and a computer storage media storing instructions that, when executed by the processor, cause the processor to perform operations. The operations may include obtaining drone beacon data generated by the drone beacon, determining a location of the drone beacon based on the drone beacon data, after determining the location of the drone beacon, transmitting, to the drone, a first instruction to navigate towards the location of the drone beacon, after deploying the drone, obtaining component data generated by the component, and after obtaining the component data, transmitting, to the drone, a second instruction to navigate towards a different location than the location of the drone beacon based on the component data.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a storage device, for using a drone to pre-surveil a portion of a property. In one aspect, a system may include a monitoring unit. The monitoring unit may include a network interface, a processor, and a storage device that includes instructions to cause the processor to perform operations. The operations may include obtaining data that is indicative of one or more acts of an occupant of the property, applying the obtained data that is indicative of one or more acts of the occupant of the property to a pre-surveillance rule, determining that the pre-surveillance rule is satisfied, determining a drone navigation path that is associated with the pre-surveillance rule, transmitting, to a drone, an instruction to perform pre-surveillance of the portion of the one or more properties using the drone navigation path.

Abstract: Alarm system technology, in which an alarm event is detected at a property monitored by an alarm system when the alarm system was set in an armed state. Based on detection of the alarm event, an alarm probability score that indicates a likelihood of the alarm event being an emergency situation is determined and the alarm event is handled based on the determined alarm probability score.

Abstract: A computer-implemented method, including receiving, by a monitoring system that is configured to monitor a property and from a sensor of the monitoring system, sensor data, receiving video data, determining that a vehicle is in a vicinity of the property based on the sensor data and the video data, comparing frames of the video data to an image of a known vehicle, determining a confidence score that reflects a likelihood that the vehicle in the vicinity of the property matches the known vehicle, based on determining that the confidence score that reflects the likelihood that the vehicle in the vicinity of the property matches the known vehicle satisfies a confidence score threshold, identifying an action that is performed by the vehicle, identifying a monitoring system action that corresponds to the action performed by the vehicle, and performing the monitoring system action.

Abstract: A system and method provide for the immediate transmission of a potential alarm to a remote alarm signal escrow site and from the escrow site to a host station in the event where a control panel or an alarm signaling device is tampered with or destroyed by a disablement tactic, e.g., a “crash and smash intrusion.” A system and method may also send an alarm signal during such an attack by using predictive analysis of real-time events.

Abstract: Techniques are described for providing control of a monitoring system (e.g., a home alarm or security system) using one or more mobile devices. In some implementations, a native mobile device application enables use of a mobile device as a security/automation system keypad and controller for a home security system. In these implementations, the mobile device, using the native mobile device application, checks real time status of system and sensors, arms/disarms system, turns lights on/off, looks in on live video of security cameras, reviews history of system events, reviews saved video clips, monitors/changes thermostat settings, and performs other features of a traditional security keypad in a home security system.

Abstract: Techniques are described for distributing, to a distributed network of central stations, alarm events detected in monitoring system data collected by sensors included in monitoring systems located at monitored properties. A system receives monitoring system data collected by sensors included in monitoring systems located at monitored properties, tracks alarm events detected within the monitoring system data, and generates, for central station servers in a distributed network of central stations, load profiles that reflect a volume of alarm events being handled at each of the central station servers at a particular period of time. The system determines capacities to handle additional alarm events for the central station servers, determines relative priorities for the central station remote servers based on the determined capacities, and directs subsequent alarm events to the central station servers based on the relative priorities.

Abstract: An electronic system is described that receives data identifying a component of a monitoring system from a wearable electronic device that is associated with the monitoring system. The monitoring system is associated with a property and includes components that are fixed within the property and that are configured to sense attributes of the property. The wearable electronic device includes a heads-up display and communicates with the monitoring system over a wireless network. Based on the data identifying the component of the monitoring system, monitoring system data collected by the component of the monitoring system is accessed. At least a portion of the monitoring system data collected by the component of the monitoring system is provided to the wearable electronic device for display at the heads-up display of the wearable electronic device.

Abstract: Techniques are described for establishing a two-way voice communication session with an alarm system. The alarm system may establish a two-way voice communication session with an operator associated with a monitoring service that provides monitoring services for alarm events detected by the alarm system. The alarm system also may establish a two-way voice communication session with a notification recipient that is interested in receiving notifications associated with events detected by the alarm system.