Abstract: A communication network comprises a public safety answering point, a responder device, and a customer information system. The public safety answering point receives a call from a caller and signaling for the call. The signaling indicates a key associated with the call. The public safety answering point transfers dispatch information that identifies the key to the responder device. The responder device receives the dispatch information and generates and transmits a context request that indicates the key. The responder device receives a context response that includes a context information. The customer information system receives the context request, processes the context request to select the context information from a plurality of context information based on the key, and transfers the context response.

Abstract: What is disclosed is a method of operating a call processing system to route a voice-over-packet call between a wireless communication device and a destination device, where the destination device is located in a geographic area served by a communication network. The method includes receiving a request for the call originating from the wireless communication device, where the request comprises a destination identifier of the destination device and a location identifier of the wireless communication device. The method also includes processing the destination identifier and the location identifier to determine if the wireless communication device is located in the geographic area served by the communication network.

Abstract: A wireless device identifier and an access point identifier are associated with location information that identifies a location associated with a network access point that is associated with the access point identifier. Call signaling information requesting a call to an emergency service is received from a wireless device connected wirelessly to the network access point via a wireless network connection. The access point identifier is received from the wireless device. Based on the access point identifier, and the wireless device identifier, the location information is retrieved. The location information is transferred to an emergency service system. The call for the emergency service is established to the emergency service system.

Abstract: A method, medium, and content switch device are provided for enhanced directory assistance. A GPS-enabled wireless phone generates directory assistance requests that are monitored and processed by the content switch and a directory assistance platform to generate results that satisfy the directory assistance requests. The content switch intelligently monitors the directory assistance sessions and dynamically invokes value-adding services that delivers rich content in addition to the results to the GPS-enable wireless phone or other registered client devices based on the directory assistance requests or results. The value-adding services may include pushing driving directions to the GPS-enable wireless phone, providing training video content corresponding to vendors associated with the directory assistance requests, or connecting the GPS-enabled wireless phone to a live video-conferencing session.

Abstract: A method for switching interactive modes in a menu system is disclosed. An audio interactive voice response session is established to provide audio menus to a communication device. A data session with said communication device is also established. The data session is used to instruct the communication device to display indicia that a second mode may be activated. The indicia may be an icon indicative of the second mode. A user selection of the indicia on the communication device sends a message to the IVR system indicating that the second mode is to be activated. The second mode may be a text mode wherein text menus are presented to the user instead of audio menus. The second mode may be a suspend mode whereby the IVR session is halted at its present menu choices and saved for later reactivation.

Abstract: A communication network comprises a calling device, a call processing system, and a customer information system. The calling device transmits a call request for an emergency call to the call processing system. The call request includes a caller identification that identifies a caller. The call processing system receives the call request, generates and transfers first signaling for the call that includes the caller identification and a key, and generates and transfers second signaling for the call that includes the key. The customer information system has a plurality of context information stored in association with a plurality of caller identifications. The customer information system receives the first signaling for the call, processes the caller identification to determine a context information from the plurality of context information associated with the caller identification, and stores the key in association with the context information.

Abstract: There is disclosed herein a method, system and computer software product for associating a location with a wireless modem, wherein the modem has a modem identifier and a registered address associated therewith and wherein the method comprises: receiving a communication transmitted by the modem wherein the communication includes the modem identifier; determining whether the base station first receiving the communication is located within a predetermined proximity of the registered address; associating with the communication a receiving base station identifier of the base station that first received the communication; associating with the registered address a registered address base station identifier associated therewith; and comparing the registered address base station identifier with the receiving base station identifier.

Abstract: An emergency service system receives a call transmitted from a calling device to an emergency service to obtain assistance for a person, receives from a responder device a personal information request for personal information associated with the person, wherein the personal information request includes a personal identification read by the responder device that identifies the person, determines if the responder device is authorized to request the personal information, and transfers the personal information to the responder device if the responder device is authorized.

Abstract: A method, medium, and content switch device are provided for enhanced directory assistance. A GPS-enabled wireless phone generates directory assistance requests that are monitored and processed by the content switch and a directory assistance platform to generate results that satisfy the directory assistance requests. The content switch intelligently monitors the directory assistance sessions and dynamically invokes value-adding services that delivers rich content in addition to the results to the GPS-enable wireless phone or other registered client devices based on the directory assistance requests or results. The value-adding services may include pushing driving directions to the GPS-enable wireless phone, providing training video content corresponding to vendors associated with the directory assistance requests, or connecting the GPS-enabled wireless phone to a live video-conferencing session.