Patents by Inventor Steve Belsito

Steve Belsito has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • SYSTEM, METHOD, AND SOFTWARE FOR ENTERPRISE-WIDE COMPLAINT AGGREGATION
    Publication number: 20150154606
    Abstract: In certain embodiments, a method includes accessing (1) a first complaint record comprising data generated by a first system of record for an enterprise, and (2) a second complaint record comprising data generated by a second system of record for the enterprise, the second system of record operating independently from the first system of record. The method further includes determining an association between the first complaint record and the second complaint record by identifying common information from the first complaint record and the second complaint record. The method further includes storing, in association with one another, the first complaint record, the second complaint record, and the determined association between with the first complaint record and the second complaint record.
    Type: Application
    Filed: December 3, 2014
    Publication date: June 4, 2015
    Inventors: Scott G. Miller, Michael D. Alexanian, Michael D. Napolin, Steve Belsito, Sandeep Vasudevan, Janet A. MacDonald
  • System, Method, and Software for Enterprise-Wide Complaint Aggregation
    Publication number: 20140046857
    Abstract: In certain embodiments, a method includes accessing (1) a first complaint record comprising data generated by a first system of record for an enterprise, and (2) a second complaint record comprising data generated by a second system of record for the enterprise, the second system of record operating independently from the first system of record. The method further includes determining an association between the first complaint record and the second complaint record by identifying common information from the first complaint record and the second complaint record. The method further includes storing, in association with one another, the first complaint record, the second complaint record, and the determined association between with the first complaint record and the second complaint record.
    Type: Application
    Filed: August 9, 2012
    Publication date: February 13, 2014
    Applicant: Bank of America Corporation
    Inventors: Scott G. Miller, Michael D. Alexanin, Michael D. Napolin, Janet A. MacDonald, Steve Belsito, Sandeep Vasudevan