Patents by Inventor Steve Hervey

Steve Hervey has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Strategic intelligent decision engine
    Patent number: 9692900
    Abstract: One or more embodiments of the present invention pertains to an apparatus and method that detects a condition of the customer when an incoming call is received from a customer and directs or transfers the customer to an agent to service the customer based on the detected condition.
    Type: Grant
    Filed: April 10, 2012
    Date of Patent: June 27, 2017
    Assignee: WEST CORPORATION
    Inventors: Sammy Sufian, Kevin Welch, Benjamin Foster Matthews, Steve Hervey, Stephanie Stokes