Patents by Inventor Steve J. Rolando

Steve J. Rolando has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • User context based distributed self service system for service enhanced resource delivery
    Patent number: 8655734
    Abstract: Disclosed is a method and system of providing user context-based services over computer networks, using mechanisms for collecting and specifying one or more user context elements, each element representing a context associated with the current buyer state and having context attributes and attribute values associated therewith, mechanisms for collecting affective (emotive) data to inform the user context, and also an interactive graphical view to gain insight into available services for assisting in understanding available service information and making decisions on purchasing.
    Type: Grant
    Filed: September 12, 2012
    Date of Patent: February 18, 2014
    Assignee: International Business Machines Corporation
    Inventors: Debra L. Biebesheimer, Donn P. Jasura, Neal M. Keller, Juhnyoung Lee, Steve J. Rolando
  • USER CONTEXT BASED DISTRIBUTED SELF SERVICE SYSTEM FOR SERVICE ENHANCED RESOURCE DELIVERY
    Publication number: 20130066661
    Abstract: Disclosed is a method and system of providing user context-based services over computer networks, using mechanisms for collecting and specifying one or more user context elements, each element representing a context associated with the current buyer state and having context attributes and attribute values associated therewith, mechanisms for collecting affective (emotive) data to inform the user context, and also an interactive graphical view to gain insight into available services for assisting in understanding available service information and making decisions on purchasing.
    Type: Application
    Filed: September 12, 2012
    Publication date: March 14, 2013
    Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Debra L. Biebesheimer, Donn P. Jasura, Neal M. Keller, Juhnyoung Lee, Steve J. Rolando
  • User context based distributed self service system for service enhanced resource delivery
    Patent number: 8306863
    Abstract: Disclosed is a method and system of providing user context-based services over computer networks, using mechanisms for collecting and specifying one or more user context elements, each element representing a context associated with the current buyer state and having context attributes and attribute values associated therewith, mechanisms for collecting affective (emotive) data to inform the user context, and also an interactive graphical view to gain insight into available services for assisting in understanding available service information and making decisions on purchasing.
    Type: Grant
    Filed: August 19, 2009
    Date of Patent: November 6, 2012
    Assignee: International Business Machines Corporation
    Inventors: Debra L. Biebesheimer, Donn P. Jasura, Neal M. Keller, Juhnyoung Lee, Steve J. Rolando
  • User context based distributed self service system for service enhanced resource delivery
    Patent number: 7877293
    Abstract: Disclosed is a method and system of providing user context-based services over computer networks, using mechanisms for collecting and specifying one or more user context elements, each element representing a context associated with the current buyer state and having context attributes and attribute values associated therewith, mechanisms for collecting affective (emotive) data to inform the user context, and also an interactive graphical view to gain insight into available services for assisting in understanding available service information and making decisions on purchasing.
    Type: Grant
    Filed: March 13, 2003
    Date of Patent: January 25, 2011
    Assignee: International Business Machines Corporation
    Inventors: Debra L. Biebesheimer, Donn P. Jasura, Neal M. Keller, Juhnyoung Lee, Steve J. Rolando
  • USER CONTEXT BASED DISTRIBUTED SELF SERVICE SYSTEM FOR SERVICE ENHANCED RESOURCE DELIVERY
    Publication number: 20100049625
    Abstract: Disclosed is a method and system of providing user context-based services over computer networks, using mechanisms for collecting and specifying one or more user context elements, each element representing a context associated with the current buyer state and having context attributes and attribute values associated therewith, mechanisms for collecting affective (emotive) data to inform the user context, and also an interactive graphical view to gain insight into available services for assisting in understanding available service information and making decisions on purchasing.
    Type: Application
    Filed: August 19, 2009
    Publication date: February 25, 2010
    Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Debra L. Biebesheimer, Donn P. Jasura, Neal M. Keller, Juhnyoung Lee, Steve J. Rolando
  • User context based distributed self service system for service enhanced resource delivery
    Publication number: 20040181457
    Abstract: Disclosed is a method and system of providing user context-based services over computer networks, using mechanisms for collecting and specifying one or more user context elements, each element representing a context associated with the current buyer state and having context attributes and attribute values associated therewith, mechanisms for collecting affective (emotive) data to inform the user context, and also an interactive graphical view to gain insight into available services for assisting in understanding available service information and making decisions on purchasing.
    Type: Application
    Filed: March 13, 2003
    Publication date: September 16, 2004
    Applicant: International Business Machines Corporation
    Inventors: Debra L. Biebesheimer, Donn P. Jasura, Neal M. Keller, Juhnyoung Lee, Steve J. Rolando