Abstract: A method of providing dynamic analysis for troubleshooting in vitro diagnostics instrument issues includes receiving, at a second computing device in communication with a plurality of instruments, identification of an issue associated with a portion of an instrument of the plurality of instruments, the identification received from a first computing device in communication with the instrument. A central computing device accesses data from one or more databases and determines an ordering of one or more corrective actions for resolving the issue by applying the data to a probabilistic model based on at least one of: patterns from the plurality of instruments; and operator input. The central computing device provides the one or more corrective actions in the determined order to the first computing device to be displayed via a user interface at the instrument.

Abstract: A service request interface is provided in association with a laboratory instrument. The interface may be displayed on an interactive display unit, such as a touchscreen monitor associated with the laboratory instrument. When a user initiates a service request by interacting with the interface, relevant system software files containing instrument location, software version, configuration, customer contact, and event codes corresponding to instrument performance and/or status are encrypted and transmitted to a remote ticketing interface for creation of a service ticket and associated ID. Other instrument data files may be transmitted, in association with the service ticket ID, to a remote data services back end. Remote support personnel have access to the data associated with the service ticket ID in the remote ticketing interface and the remote data services back end. Communications between the remote service personnel and the service request or take place via a remote collaboration services back end.

Abstract: A method of providing dynamic analysis for troubleshooting in vitro diagnostics instrument issues includes receiving, at a second computing device in communication with a plurality of instruments, identification of an issue associated with a portion of an instrument of the plurality of instruments, the identification received from a first computing device in communication with the instrument. A central computing device accesses data from one or more databases and determines an ordering of one or more corrective actions for resolving the issue by applying the data to a probabilistic model based on at least one of: patterns from the plurality of instruments; and operator input. The central computing device provides the one or more corrective actions in the determined order to the first computing device to be displayed via a user interface at the instrument.