Patents by Inventor Steve Perez

Steve Perez has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20240104457
    Abstract: A method performed by a provider computing system includes training one or more artificial intelligence (AI) models to generate task prompts, receiving a requested action from a customer, determining contextual information about a plurality of customer devices, generating a task prompt using the one or more AI models, generating an interaction board accessible by the customer via a customer device and accessible by an employee via an employee device, receiving an indication that the customer pre-task has been completed prior to a customer interaction at a branch location, updating the interaction board to indicate that the customer pre-task has been completed prior to the customer interaction, receiving information associated with the requested action from the customer device during the customer interaction, and updating the interaction board to include the information received from the customer device during the customer interaction.
    Type: Application
    Filed: December 11, 2023
    Publication date: March 28, 2024
    Applicant: WELLS FARGO BANK, N.A.
    Inventors: Nathan COLES, Darren M. GOETZ, Uma MEYYAPPAN, Dennis MONTENEGRO, Steve PEREZ, Debarchana ROY
  • Patent number: 11935116
    Abstract: Systems and methods for identifying and providing unfulfilled services to a user of a provider institution mobile application are provided. A method includes: identifying an unfulfilled service of the user of the provider institution mobile application based on an indication that the user has a pending service that requires further action on behalf of the user; scanning a digital calendar of a mobile device of the user hosting the provider institution mobile application based on receiving a user input to access the digital calendar; determining an availability of the user based on scanning the digital calendar; identifying a current location of the user during the determined availability; determining a plurality of service locations near the identified current location of the user during the determined availability; and prompting the user to visit an identified service location from the plurality of service locations.
    Type: Grant
    Filed: November 3, 2020
    Date of Patent: March 19, 2024
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Pankaj Parekh, Steve Perez, Keith Clithero, Daniel Sanford, Bill Wurz
  • Publication number: 20240062212
    Abstract: A method includes: receiving an authorization request for a transaction including information identifying an account of a user; identifying an identity of the user; determining a computing device associated with the identified user; determining a distance between a location of the transaction and a location of the determined computing device; determining that additional authentication is required based on the determined distance relative to an authentication distance such that in response to the determined distance being greater than an authorization distance but less than or equal to the authentication distance, the required additional authentication includes a first set of authentication information, and in response to the determined distance being greater than the authentication distance, the required additional authentication includes a second set of authentication information different from the first set of authentication information; and authorizing the transaction based on the additional information ma
    Type: Application
    Filed: October 31, 2023
    Publication date: February 22, 2024
    Applicant: WELLS FARGO BANK, N.A.
    Inventors: Pankaj PAREKH, Steve PEREZ, Keith CLITHERO, Daniel SANFORD, Bill WURZ
  • Patent number: 11853933
    Abstract: Systems, methods, and apparatuses for completing an action requested by a customer are described herein. A requested action is received from the customer. A customer task for completion of the requested action to be performed by the customer is identified. An interaction board is generated that is accessible by the customer and accessible an employee associated with a provider. The interaction board is displayable via a graphical user interface and includes the customer task. An indication is received from the customer that the customer task has been completed prior to a customer interaction. The interaction board is updated to indicate that the customer task has been completed prior to the customer interaction. Information associated with the requested action is received from a customer device during the customer interaction. The interaction board is updated to include the information received from the customer device during the customer interaction.
    Type: Grant
    Filed: July 29, 2020
    Date of Patent: December 26, 2023
    Assignee: WELLS FARGO BANK, N.A.
    Inventors: Nathan Coles, Darren M. Goetz, Uma Meyyappan, Dennis Montenegro, Steve Perez, Debarchana Roy
  • Publication number: 20230394394
    Abstract: A system includes a provider computing system associated with a provider and configured to communicate with an employee device via a network, the provider computing system comprising a processing circuit including one or more processors and memory, the processing circuit configured to determine a dual custody activity to be performed or being in the process of being performed by an employee associated with the employee device, provide real-time instructions to the employee device while the employee performs the task where the real-time instructions are provided via an augmented reality (AR) overlay, monitor the employee while the employee performs the task by receiving monitoring information, detect based on the monitoring information that suspicious activity has occurred while the employee performs the task, and update the AR overlay based on the detected suspicious activity.
    Type: Application
    Filed: August 3, 2023
    Publication date: December 7, 2023
    Applicant: WELLS FARGO BANK, N.A.
    Inventors: Nathan COLES, Darren M. GOETZ, Uma MEYYAPPAN, Dennis MONTENEGRO, Steve PEREZ, Debarchana ROY
  • Patent number: 11836727
    Abstract: Systems, methods, and apparatuses for authorizing a transaction using location based transaction authentication. The method includes receiving a transaction authorization request for a transaction; determining a location of the transaction; identifying an identity of a user associated with the transaction authorization request; determining a computing device associated with the identified user; determining a location of the determined computing device associated with the identified user; determining a distance between the location of the transaction and the location of the determined computing device; determining that additional authentication is required of the identified user based on the determined distance; prompting, the user for additional authentication information; receiving a response including additional information; and, authorizing the transaction based on the additional information matching stored additional authentication information.
    Type: Grant
    Filed: December 4, 2020
    Date of Patent: December 5, 2023
    Assignee: WELLS FARGO BANK, N.A.
    Inventors: Pankaj Parekh, Steve Perez, Keith Clithero, Daniel Sanford, Bill Wurz
  • Patent number: 11720836
    Abstract: Systems, methods, and apparatuses for securely completing a dual custody activity are described herein. A security activity management system comprises a network, an employee device, a supervising employee device, and a provider computing system. The provider computing system is associated with a provider. The provider computing system comprises a processing circuit structured to identify a plurality of employees eligible for performing a task based employee rankings of the plurality of employees and transmit an indication of the plurality of employees eligible for performing the task to a supervising employee via an augmented reality to be displayed on the supervising employee device. The processing circuit is further structured to receive a selection indicating an employee that is associated with the employee device to perform the dual custody activity, authorize the employee to perform the task, and monitor the employee while the employee performs the task.
    Type: Grant
    Filed: July 29, 2020
    Date of Patent: August 8, 2023
    Assignee: WELLS FARGO BANK, N.A.
    Inventors: Nathan Coles, Darren M. Goetz, Uma Meyyappan, Dennis Montenegro, Steve Perez, Debarchana Roy
  • Publication number: 20220404257
    Abstract: An air flow sensor for use with an air filter comprises a tubular housing with a flap that is opened by air pressure, the extent of opening increasing as the surrounding air filter becomes clogged. A terminal on the flap contacts different measurement terminals on the housing, closing individual circuits connected to an indicator, whereby a display shows when the filter is clear and when it is clogged.
    Type: Application
    Filed: June 8, 2022
    Publication date: December 22, 2022
    Inventor: Steve Perez
  • Patent number: 11399091
    Abstract: A provider computing system provides a mobile banking application to a user mobile device. The mobile banking application is configured to activate a contextual provider location mode when the user enters a provider location. The contextual provider location mode presents a plurality of modifications to both appearance and operation of the mobile banking application. Each modification is in response to an analysis performed by a context circuit of the mobile banking application. The modifications serve to facilitate the user's experience at the provider, enabling the user to perform their intended tasks in an easier more efficient manner. Additional data pertaining to the user's tasks and behavior are further categorized and transmitted back to the provider, enabling further accuracy and improvements during subsequent visits.
    Type: Grant
    Filed: July 21, 2020
    Date of Patent: July 26, 2022
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Nathan Coles, Darren Goetz, Uma Meyyappan, Dennis Montenegro, Steve Perez, Debarchana Roy
  • Publication number: 20170240097
    Abstract: A vehicle visibility increasing system includes a vehicle having a rear window and a front window. A pair of light emitters is provided. One of the light emitters is positioned adjacent to and is directed outwardly of the rear window. One of the light emitters is positioned adjacent to and is directed outwardly of the front window. A power cord is electrically coupled to each of the light emitters. A power plug is electrically coupled to the power cord. A control is in electrical communication with the power cord and is actuated to turn the light emitters or off.
    Type: Application
    Filed: February 24, 2016
    Publication date: August 24, 2017
    Inventor: Steve Perez