Patents by Inventor Steve Schroeder
Steve Schroeder has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 12279020Abstract: A method for updating an embedded device that includes a processor that receives an image file including at least one of kernel software, hardware configuration data, and application software. The embedded device parses the image file to determine portions of the image file that have been indicated by at least one flag as being modified from that currently being included on the embedded device. The embedded device installing at least portions of the image file on the embedded device and resetting portions of the embedded device based upon the at least one flag.Type: GrantFiled: November 1, 2023Date of Patent: April 15, 2025Assignee: ARRIS Enterprises LLCInventors: John DiNatale, Steve Schroeder, Peter Walter, Kumara Swamy Tadikavagilu Venkatappa, Dave Padula
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Publication number: 20240236440Abstract: A method for updating an embedded device that includes a processor that receives an image file including at least one of kernel software, hardware configuration data, and application software. The embedded device parses the image file to determine portions of the image file that have been indicated by at least one flag as being modified from that currently being included on the embedded device. The embedded device installing at least portions of the image file on the embedded device and resetting portions of the embedded device based upon the at least one flag.Type: ApplicationFiled: November 1, 2023Publication date: July 11, 2024Applicant: ARRIS Enterprises LLCInventors: John DiNatale, Steve Schroeder, Peter Walter, Kumara Swamy Tadikavagilu Venkatappa, Dave Padula
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Publication number: 20240137623Abstract: A method for updating an embedded device that includes a processor that receives an image file including at least one of kernel software, hardware configuration data, and application software. The embedded device parses the image file to determine portions of the image file that have been indicated by at least one flag as being modified from that currently being included on the embedded device. The embedded device installing at least portions of the image file on the embedded device and resetting portions of the embedded device based upon the at least one flag.Type: ApplicationFiled: October 31, 2023Publication date: April 25, 2024Applicant: ARRIS Enterprises LLCInventors: John DiNatale, Steve Schroeder, Peter Walter, Kumara Swamy Tadikavagilu Venkatappa, Dave Padula
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Publication number: 20230342698Abstract: A new and improved quality assurance system and associated methods are disclosed that allow for data collected and input electronically via tablets or mobile computing devices in real-time. The input data is collated to allow for review against established product rules that will drastically decrease the time it takes for manufacturers to release batches of quality approved products.Type: ApplicationFiled: July 3, 2023Publication date: October 26, 2023Inventors: Steve Schroeder, Robert Christopher Pirotte, Eric Becker, John Nienhuis, Andy Centeno
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Patent number: 11756046Abstract: Various embodiments of the present disclosure provide systems, methods, and apparatus systems, methods, and apparatus that provide computerized optimization of a customer service queue based on customer device detection technologies. In an exemplary embodiment, a system that provides computerized optimization of a customer service queue may include device detection technology communicatively connected to a customer assistance server, a customer assistance client device (e.g., a customer representative device), and a customer device. Device detection technology may detect a device and transmit data associated with the detected device to a customer assistance subsystem. A customer assistance subsystem may generate an optimal representative and position within a customer service queue for the customer device. A notification about the optimal match may be transmitted to a customer and/or customer representative.Type: GrantFiled: August 31, 2021Date of Patent: September 12, 2023Assignee: CAPITAL ONE SERVICES, LLCInventors: Sharad Ballepu, Jagmeet Singh, Gerald Serviss, Polerio Babao, Keerthana Aravamudhan, Durga Mohan, Sunilkumar Kothi Reddy, Steve Schroeder
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Publication number: 20220385988Abstract: A method for updating an embedded device that includes a processor that receives an image file including at least one of kernel software, hardware configuration data, and application software. The embedded device parses the image file to determine portions of the image file that have been indicated by at least one flag as being modified from that currently being included on the embedded device. The embedded device installing at least portions of the image file on the embedded device and resetting portions of the embedded device based upon the at least one flag.Type: ApplicationFiled: June 1, 2022Publication date: December 1, 2022Applicant: ARRIS Enterprises LLCInventors: John DiNatale, Steve Schroeder, Peter Walter, Kumara Swamy Tadikavagilu Venkatappa, Dave Padula
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Publication number: 20210398138Abstract: Various embodiments of the present disclosure provide systems, methods, and apparatus systems, methods, and apparatus that provide computerized optimization of a customer service queue based on customer device detection technologies. In an exemplary embodiment, a system that provides computerized optimization of a customer service queue may include device detection technology communicatively connected to a customer assistance server, a customer assistance client device (e.g., a customer representative device), and a customer device. Device detection technology may detect a device and transmit data associated with the detected device to a customer assistance subsystem. A customer assistance subsystem may generate an optimal representative and position within a customer service queue for the customer device. A notification about the optimal match may be transmitted to a customer and/or customer representative.Type: ApplicationFiled: August 31, 2021Publication date: December 23, 2021Inventors: Sharad Ballepu, Jagmeet Singh, Gerald Serviss, Polerio Babao, Keerthana Aravamudhan, Durga Mohan, Sunilkumar Kothi Reddy, Steve Schroeder
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Patent number: 11132696Abstract: Various embodiments of the present disclosure provide systems, methods, and apparatus systems, methods, and apparatus that provide computerized optimization of a customer service queue based on customer device detection technologies. In an exemplary embodiment, a system that provides computerized optimization of a customer service queue may include device detection technology communicatively connected to a customer assistance server, a customer assistance client device (e.g., a customer representative device), and a customer device. Device detection technology may detect a device and transmit data associated with the detected device to a customer assistance subsystem. A customer assistance subsystem may generate an optimal representative and position within a customer service queue for the customer device. A notification about the optimal match may be transmitted to a customer and/or customer representative.Type: GrantFiled: April 10, 2020Date of Patent: September 28, 2021Assignee: CAPITAL ONE SERVICES, LLCInventors: Sharad Ballepu, Jagmeet Singh, Gerald Serviss, Polerio Babao, Keerthana Aravamudhan, Durga Mohan, Sunilkumar Kothi Reddy, Steve Schroeder
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Publication number: 20200372433Abstract: A new and improved quality assurance system and associated methods are disclosed that allow for data collected and input electronically via tablets or mobile computing devices in real-time. The input data is collated to allow for review against established product rules that will drastically decrease the time it takes for manufacturers to release batches of quality approved products.Type: ApplicationFiled: August 10, 2020Publication date: November 26, 2020Inventors: Steve Schroeder, Robert Christopher Pirotte, Eric Becker, John Nienhuis, Andy Centeno
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Publication number: 20200242625Abstract: Various embodiments of the present disclosure provide systems, methods, and apparatus systems, methods, and apparatus that provide computerized optimization of a customer service queue based on customer device detection technologies. In an exemplary embodiment, a system that provides computerized optimization of a customer service queue may include device detection technology communicatively connected to a customer assistance server, a customer assistance client device (e.g., a customer representative device), and a customer device. Device detection technology may detect a device and transmit data associated with the detected device to a customer assistance subsystem. A customer assistance subsystem may generate an optimal representative and position within a customer service queue for the customer device. A notification about the optimal match may be transmitted to a customer and/or customer representative.Type: ApplicationFiled: April 10, 2020Publication date: July 30, 2020Inventors: Sharad Ballepu, Jagmeet Singh, Gerald Serviss, Polerio Babao, Keerthana Aravamudhan, Durga Mohan, Sunilkumar Kothi Reddy, Steve Schroeder
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Patent number: 10621591Abstract: Various embodiments of the present disclosure provide systems, methods, and apparatus systems, methods, and apparatus that provide computerized optimization of a customer service queue based on customer device detection technologies. In an exemplary embodiment, a system that provides computerized optimization of a customer service queue may include device detection technology communicatively connected to a customer assistance server, a customer assistance client device (e.g., a customer representative device), and a customer device. Device detection technology may detect a device and transmit data associated with the detected device to a customer assistance subsystem. A customer assistance subsystem may generate an optimal representative and position within a customer service queue for the customer device. A notification about the optimal match may be transmitted to a customer and/or customer representative.Type: GrantFiled: December 1, 2016Date of Patent: April 14, 2020Assignee: CAPITAL ONE SERVICES, LLCInventors: Sharad Ballepu, Jagmeet Singh, Gerald Serviss, Polerio Babao, Keerthana Aravamudhan, Durga Mohan, Sunilkumar Kothi Reddy, Steve Schroeder
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Publication number: 20170178047Abstract: A new and improved quality assurance system and associated methods are disclosed that allow for data collected and input electronically via tablets or mobile computing devices in real-time. The input data is collated to allow for review against established product rules that will drastically decrease the time it takes for manufacturers to release batches of quality approved products.Type: ApplicationFiled: December 18, 2015Publication date: June 22, 2017Inventors: Steve Schroeder, Robert Christopher Pirotte, Eric Becker, John Nienhuis, Andy Centeno
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Publication number: 20170154340Abstract: Various embodiments of the present disclosure provide systems, methods, and apparatus systems, methods, and apparatus that provide computerized optimization of a customer service queue based on customer device detection technologies. In an exemplary embodiment, a system that provides computerized optimization of a customer service queue may include device detection technology communicatively connected to a customer assistance server, a customer assistance client device (e.g., a customer representative device), and a customer device. Device detection technology may detect a device and transmit data associated with the detected device to a customer assistance subsystem. A customer assistance subsystem may generate an optimal representative and position within a customer service queue for the customer device. A notification about the optimal match may be transmitted to a customer and/or customer representative.Type: ApplicationFiled: December 1, 2016Publication date: June 1, 2017Inventors: Sharad BALLEPU, Jagmeet SINGH, Gerald SERVISS, Polerio BABAO, Keerthana ARAVAMUDHAN, Durga MOHAN, Sunilkumar Kothi REDDY, Steve SCHROEDER
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Patent number: 9072351Abstract: A removable pad kit for a smart device, such as an iPhone®, an iPad®, a Samsung Galaxy®, a Samsung Galaxy Tab®, or the like, is disclosed. The removable kit may comprise a removable pad. The removable pad is configured to at least partially cover a home button, or the like, of the smart device to protect the home button and prevent accidental or intentional tapping on the home button.Type: GrantFiled: September 30, 2013Date of Patent: July 7, 2015Inventor: Steve Schroeder
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Publication number: 20150185760Abstract: An access restriction kit for a smart device, such as an iPhone®, an iPad®, a Samsung Galaxy®, a Samsung Galaxy Tab®, or the like, is disclosed. The restriction kit may comprise a removable pad. The removable pad is configured to at least partially cover a home button, or the like, of the smart device to protect the home button and prevent accidental or intentional tapping on the home button. The removable pad is further configured to activate a restricted access mode on the smart device when the removable pad is covering the home button, or the like.Type: ApplicationFiled: March 11, 2015Publication date: July 2, 2015Inventor: Steve Schroeder
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Publication number: 20140201707Abstract: Systems and methods for creating customized applications are provided. In particular, various embodiments of the present invention provide for systems and methods to create customized applications with user developed educational content (e.g., questions or games) around imported content. Once created, the customized applications can be distributed to end-users. Interactions with the customized application (e.g., responses to questions) can be tracked for both individual users and groups to allow for the generation of analytics. The analytics can be used measure and benchmark performance of the individual and group. For example, in the context of education, a customized application can be easily developed by a teacher around imported content such as that presented during a class lecture. The analytics can be used to track understanding of individuals and/or the group to gauge student understanding.Type: ApplicationFiled: January 11, 2013Publication date: July 17, 2014Applicant: MERGE MOBILE, INC.Inventor: Steve Schroeder
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Publication number: 20140027323Abstract: A removable pad kit for a smart device, such as an iPhone®, an iPad®, a Samsung Galaxy®, a Samsung Galaxy Tab®, or the like, is disclosed. The removable kit may comprise a removable pad. The removable pad is configured to at least partially cover a home button, or the like, of the smart device to protect the home button and prevent accidental or intentional tapping on the home button.Type: ApplicationFiled: September 30, 2013Publication date: January 30, 2014Inventor: Steve Schroeder
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Patent number: 8547695Abstract: A removable pad kit for a smart device, such as an iPhone®, an iPad®, a Samsung Galaxy®, a Samsung Galaxy Tab®, or the like, is disclosed. The removable kit may comprise a removable pad. The removable pad is configured to at least partially cover a home button, or the like, of the smart device to protect the home button and prevent accidental or intentional tapping on the home button.Type: GrantFiled: December 19, 2011Date of Patent: October 1, 2013Inventor: Steve Schroeder
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Publication number: 20130155610Abstract: A removable pad kit for a smart device, such as an iPhone®, an iPad®, a Samsung Galaxy®, a Samsung Galaxy Tab®, or the like, is disclosed. The removable kit may comprise a removable pad. The removable pad is configured to at least partially cover a home button, or the like, of the smart device to protect the home button and prevent accidental or intentional tapping on the home button.Type: ApplicationFiled: December 19, 2011Publication date: June 20, 2013Inventor: Steve Schroeder
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Patent number: D539146Type: GrantFiled: April 12, 2005Date of Patent: March 27, 2007Assignee: creative werks, LLCInventor: Steve Schroeder