Abstract: A voice over Internet protocol (VoIP) system and more particularly, an improved VoIP system serving a distributed group of teleagents. Network parameters that affect voice quality over broadband connections are rapidly detected by generating both detected and subjective alerts when problems with the quality of a IP telephone connection are detected and correcting the detected problems. Network parameters are monitored during an actual VoIP telephone call or by using synthetic traffic. If the voice quality degrades for a particular teleagent, the teleagent is removed from the pool of available agents until voice quality improves. Alternatively, the voice quality of each teleagent may be ranked according to the service provided.