Patents by Inventor Steven A. Frare

Steven A. Frare has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Autonomous dispatcher method and apparatus
    Patent number: 7170990
    Abstract: The present invention provides for the allocation of agents to channels associated with the contact center. In particular, the present invention provides a contact center that allows agents to be efficiently allocated among channels, without requiring centralized control applications. Instead, the contact center of the present invention provides centralized agent and channel information fields to permit coordination between independent channel and agent work station applications. The present invention allows channels to be added to a contact center without requiring extensive modifications to the various components of the contact center.
    Type: Grant
    Filed: June 18, 2002
    Date of Patent: January 30, 2007
    Assignee: Avaya Technology Corp.
    Inventors: David C. Mullen, Chad D. Hunter, Steven A. Frare
  • Autonomous dispatcher method and apparatus
    Publication number: 20030233402
    Abstract: The present invention provides for the allocation of agents to channels associated with the contact center. In particular, the present invention provides a contact center that allows agents to be efficiently allocated among channels, without requiring centralized control applications. Instead, the contact center of the present invention provides centralized agent and channel information fields to permit coordination between independent channel and agent work station applications. The present invention allows channels to be added to a contact center without requiring extensive modifications to the various components of the contact center.
    Type: Application
    Filed: June 18, 2002
    Publication date: December 18, 2003
    Applicant: Avaya Inc.
    Inventors: David C. Mullen, Chad D. Hunter, Steven A. Frare