Patents by Inventor Steven A. Jarvis

Steven A. Jarvis has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 7895069
    Abstract: A system, computer-implementable method, and computer-readable medium for processing a collection of work items in a data processing system. According to a preferred embodiment of the present invention, an agent monitor assembles a work items list that includes a collection of work items, wherein at least one work item among the collection of work items is a work item that is unassigned to at least one agent among a collection of agents. The agent monitor assigns the at least one work item to the at least one agent. In response to determining that the at least one agent has entered into a hang state, the agent monitor releases the at least one work item from the at least one agent.
    Type: Grant
    Filed: November 9, 2006
    Date of Patent: February 22, 2011
    Assignee: International Business Machines Corporation
    Inventors: Jeffrey M. Achtermann, Steven A. Jarvis, Liliana Orozco
  • Publication number: 20080114637
    Abstract: A system, computer-implementable method, and computer-readable medium for processing a collection of work items in a data processing system. According to a preferred embodiment of the present invention, an agent monitor assembles a work items list that includes a collection of work items, wherein at least one work item among the collection of work items is a work item that is unassigned to at least one agent among a collection of agents. The agent monitor assigns the at least one work item to the at least one agent. In response to determining that the at least one agent has entered into a hang state, the agent monitor releases the at least one work item from the at least one agent.
    Type: Application
    Filed: November 9, 2006
    Publication date: May 15, 2008
    Inventors: Jeffrey M. Achtermann, Steven A. Jarvis, Liliana Orozco