Patents by Inventor Steven C. Becker

Steven C. Becker has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for a network-based call continuation service
    Patent number: 6411805
    Abstract: The present invention is a system and method for continuing a telephone call placed by a caller to a call center in a telecommunications network. When a caller attempts to make a call to a call center that is unavailable, the system obtains callback information for the caller including a telephone number where the caller can be reached. The call is then ended. When the call center is again available, the system continues the call by placing a call to the caller at said telephone number, placing a call to the destination, and joining the two calls.
    Type: Grant
    Filed: June 5, 1997
    Date of Patent: June 25, 2002
    Assignee: MCI Communications Corporation
    Inventors: Steven C. Becker, Christine S. Chaney, Shaun McNerney
  • Network call parking manager
    Patent number: 6044144
    Abstract: A parking manager manages calls to be parked and parking resources on one or more parking platforms, and can be used in a system that combines the functionalities of call parking and intelligent call routing. The parking manager provides management of parking resources and complete control of the call throughout the entire duration of the call. The parking manager makes a common pool of parking resources available to all customers, and thus increases the availability of parking resources at call center ACDs and other customer premise equipment.
    Type: Grant
    Filed: February 7, 1997
    Date of Patent: March 28, 2000
    Assignee: MCI Communications Corp.
    Inventors: Steven C. Becker, Christine S. Chaney, Kimberly A. Smith, Frances D. E. Taylor