Patents by Inventor Steven Chervets

Steven Chervets has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20070124437
    Abstract: Methods and systems for collecting log data from one or more components distributed in a network are described. In one example, a method may include providing a server with a persistent storage device such as a disk drive and the server may be in communication with the one or more components in the network. Log data may be collected at the components and an error from a first component may be reported to the server. In response thereto, log data related to the error may be requested from other components and communicated to the server. The components may each maintain log data locally and either report the occurrence of errors that occur at the component or component's node, or respond to requests from the server for data related to errors or events that occurred at other nodes. Accordingly, the server may maintain a real-time collection of error log data.
    Type: Application
    Filed: November 30, 2005
    Publication date: May 31, 2007
    Inventor: Steven Chervets
  • Publication number: 20060062373
    Abstract: In response to a customer call to a call center, an available agent is selected and the call is connected to the selected agent. Initially it is determined whether voice is present in the connection from the agent to the customer within a predetermined time interval, e.g. 3-6 seconds, by calculating the energy in media packets and comparing this value with a predetermined threshold. If no voice is present from the agent, the call is re-routed to another agent. Additionally, the agent may be marked as not available for subsequent calls, and the agent can be so notified. The “agent not present” event may be reported to a supervisor who may contact the agent or further monitor the agent to ascertain whether the non-responsiveness recurs. The technique can be used with “local” agents (those physically present in the call center) and with “remote” agents (those connected to the call center, e.g. via the public switched telephone network (PSTN)).
    Type: Application
    Filed: September 23, 2004
    Publication date: March 23, 2006
    Inventors: Steven Chervets, James Kotelly