Patents by Inventor Steven Craig Fitzgerald

Steven Craig Fitzgerald has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and system for automatically generating flow charts of call flow programs
    Patent number: 7936868
    Abstract: A method and system automatically generates flow charts of call flow programs used in a call center based on information about the call flow program and other telephone system resources collected from the call center. Such collected information includes automatic call distributor (ACD) programming. The method and system generate the flow chart of the call flow programs without prior knowledge of such collected information.
    Type: Grant
    Filed: September 24, 2007
    Date of Patent: May 3, 2011
    Assignee: Consistacom, Inc.
    Inventor: Steven Craig Fitzgerald
  • Method and system for automatically generating flow charts of call flow programs
    Publication number: 20090080641
    Abstract: A method and system automatically generates flow charts of call flow programs used in a call center based on information about the call flow program and other telephone system resources collected from the call center. Such collected information includes automatic call distributor (ACD) programming. The method and system generate the flow chart of the call flow programs without prior knowledge of such collected information.
    Type: Application
    Filed: September 24, 2007
    Publication date: March 26, 2009
    Applicant: Consistacom, Inc.
    Inventor: Steven Craig Fitzgerald