Abstract: Systems and methods are described for managing high volumes of alerts to increase security, reduce noise, reduce duplication of work, and increase productivity of analysts dealing with and triaging alerts. A work unit queue may be configured to buffer or smooth workflows and decouple heavy processing which may improve performance and scalability to prevent duplicate assignments. Queueing services provide lag times to prevent over-assignment or double assignment of alerts to work units. System security may be improved by creating an authentication or verification step before allowing users to update alert statuses such that only users with work unit tokens that match alert tokens may update alert statuses.

Abstract: A method may include a database storing a plurality of tasks, each task having a task ID, a date, a severity level, an enterprise ID, a status, and an assignment field; a user device; a processor; and a server configured to receive a work unit request from the user device, the request comprising a strategy for selecting tasks; create a work unit, the work unit having a state indicator; assign a token ID to the work unit; select a task from the database based on the strategy; add the task ID for the selected task to the work unit to create a populated work unit; change the status of the selected task to indicate the task is checked out; insert the token ID into the assignment field; send the populated work unit to the user device; and change the state indicator to indicate the work unit is checked out.