Patents by Inventor Steven D. Sternitzke

Steven D. Sternitzke has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Computer desktop flexible layouts
    Patent number: 11914849
    Abstract: A method for enhancing interaction between a customer and a customer service representative of a company is provided. A graphical user interface (GUI) of a windows control tool is displayed. A type of an interaction between the customer and the customer service representative at a computer operated by the company is determined. One or more applications associated with the type of interaction are launched based on a predetermined display layout associated with the type of interaction. One or more application windows corresponding to the launched applications are arranged on a screen based on the predetermined display layout associated with the type of interaction. The windows control tool is configured to control the one or more application windows based on customer service representative's input. The GUI of the windows control tool displays a plurality of window objects corresponding to the one or more launched applications.
    Type: Grant
    Filed: November 10, 2020
    Date of Patent: February 27, 2024
    Assignee: United Services Automobile Association
    Inventors: David W. Roberts, Aaron Quade, Steven D. Sternitzke
  • Computer desktop flexible layouts
    Patent number: 10860188
    Abstract: A method for enhancing interaction between a customer and a customer service representative of a company is provided. A graphical user interface (GUI) of a windows control tool is displayed. A type of an interaction between the customer and the customer service representative at a computer operated by the company is determined. One or more applications associated with the type of interaction are launched based on a predetermined display layout associated with the type of interaction. One or more application windows corresponding to the launched applications are arranged on a screen based on the predetermined display layout associated with the type of interaction. The windows control tool is configured to control the one or more application windows based on customer service representative's input. The GUI of the windows control tool displays a plurality of window objects corresponding to the one or more launched applications.
    Type: Grant
    Filed: October 12, 2018
    Date of Patent: December 8, 2020
    Assignee: United Services Automobile Association
    Inventors: David W. Roberts, Aaron Quade, Steven D. Sternitzke
  • Computer desktop flexible layouts
    Patent number: 10133461
    Abstract: A method for enhancing interaction between a customer and a customer service representative of a company is provided. A graphical user interface (GUI) of a windows control tool is displayed. A type of an interaction between the customer and the customer service representative at a computer operated by the company is determined. One or more applications associated with the type of interaction are launched based on a predetermined display layout associated with the type of interaction. One or more application windows corresponding to the launched applications are arranged on a screen based on the predetermined display layout associated with the type of interaction. The windows control tool is configured to control the one or more application windows based on customer service representative's input. The GUI of the windows control tool displays a plurality of window objects corresponding to the one or more launched applications.
    Type: Grant
    Filed: August 13, 2015
    Date of Patent: November 20, 2018
    Assignee: United Services Automobile Association
    Inventors: David W. Roberts, Aaron Quade, Steven D. Sternitzke