Abstract: Disclosed are methods, systems, devices, apparatus, media, design structures, and other implementations, including a method that includes receiving a source document, applying one or more pre-processes to the source document to produce contextual information representative of the structure and content of the source document, and transforming the source document, based on the contextual information, to generate a question-and-answer searchable document.

Abstract: The subject matter disclosed herein provides methods for providing a personalized customer service experience using a customer service application. A sensor associated with a container configured to house one or more devices can determine whether the container has been opened. A processor can access a profile associated with the container and the devices that includes at least a first value uniquely identifying the container. The processor can activate a communication module to send a first message via a communication network to a backend system. The first message can include some of the accessed profile. The first message can prompt the backend system to search for a customer record using the first value and to send a second message to a mobile device that prompts execution of an application on the mobile device. Related apparatus, systems, techniques, and articles are also described.

Abstract: Eyewear and a temple arm for eyewear with an integrated bottle cap opener are disclosed. The temple arm is preferably formed of a unitary rigid material, and has a lens frame interface at a proximal end and a downwardly curved ear bridge at a distal end opposite the proximal end. The temple arm further has a substantially straight top edge and a bottom edge having a cutout defined by a point on a forward end and a hump on a rearward end, the point being directed toward the curved ear bridge for engaging the underside of a bottle cap such that the hump acts as a fulcrum to enable the temple arm to be a second-class lever for removing the bottle cap from a bottle.

Abstract: The subject matter disclosed herein provides methods for providing a personalized customer service experience using a customer service application. A sensor associated with a container configured to house one or more devices can determine whether the container has been opened. A processor can access a profile associated with the container and the devices that includes at least a first value uniquely identifying the container. The processor can activate a communication module to send a first message via a communication network to a backend system. The first message can include some of the accessed profile. The first message can prompt the backend system to search for a customer record using the first value and to send a second message to a mobile device that prompts execution of an application on the mobile device. Related apparatus, systems, techniques, and articles are also described.

Abstract: The subject matter disclosed herein provides methods for providing a personalized customer service experience using a customer service application without requiring a customer to travel to a physical location to receive in-person support. A sensor associated with a container housing one or more devices can be used to determine whether the container has been opened. A processor connected with the sensor can access a profile associated with the container and the devices. The profile can include at least a first value uniquely identifying the container and a second value associated with the devices. The processor can activate a communication module to send a first message to a mobile device when the mobile device is within a predetermined distance of the container. The first message can prompt execution of an application on the mobile device to provide a customer service interaction. Related apparatus, systems, techniques, and articles are also described.