Patents by Inventor Steven E. Tivey
Steven E. Tivey has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 10423969Abstract: The invention provides systems and methods for processing sales leads. Illustratively, the invention provides a method of assigning sales leads in a network environment, the sales leads relating to persons interested in effecting a purchase, the method comprising: obtaining a lead, the lead including lead information relating to a person interested in effecting a purchase; loading the lead into a lead processing portion; determining if the lead is auto-assignable; assigning the lead to a sales agent; and outputting the lead information over the network environment to a lead distribution portion, so as to be accessible to the sales agent.Type: GrantFiled: August 30, 2013Date of Patent: September 24, 2019Assignee: Genworth Holdings, Inc.Inventors: Steven E. Tivey, Mathew F. Leahy, Muhammad Haider, Gary A. Owings, Donald C. Rice, Deborah K. Demello
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Publication number: 20140067465Abstract: The invention provides systems and methods for processing sales leads. Illustratively, the invention provides a method of assigning sales leads in a network environment, the sales leads relating to persons interested in effecting a purchase, the method comprising: obtaining a lead, the lead including lead information relating to a person interested in effecting a purchase; loading the lead into a lead processing portion; determining if the lead is auto-assignable; assigning the lead to a sales agent; and outputting the lead information over the network environment to a lead distribution portion, so as to be accessible to the sales agent.Type: ApplicationFiled: August 30, 2013Publication date: March 6, 2014Applicant: GENWORTH HOLDINGS, INC.Inventors: Steven E. Tivey, Mathew F. Leahy, Muhammad Haider, Gary A. Owings, Donald C. Rice, Deborah K. Demello
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Patent number: 8527288Abstract: The invention provides systems and methods for processing sales leads. Illustratively, the invention provides a method of assigning sales leads in a network environment, the sales leads relating to persons interested in effecting a purchase, the method comprising: obtaining a lead, the lead including lead information relating to a person interested in effecting a purchase; loading the lead into a lead processing portion; determining if the lead is auto-assignable; assigning the lead to a sales agent; and outputting the lead information over the network environment to a lead distribution portion, so as to be accessible to the sales agent.Type: GrantFiled: October 5, 2009Date of Patent: September 3, 2013Assignee: Genworth Holdings, Inc.Inventors: Steven E. Tivey, Mathew F. Leahy, Muhammad Haider, Gary A. Owings, Donald C. Rice, Deborah K. Demello
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Publication number: 20100023370Abstract: The invention provides systems and methods for processing sales leads. Illustratively, the invention provides a method of assigning sales leads in a network environment, the sales leads relating to persons interested in effecting a purchase, the method comprising: obtaining a lead, the lead including lead information relating to a person interested in effecting a purchase; loading the lead into a lead processing portion; determining if the lead is auto-assignable; assigning the lead to a sales agent; and outputting the lead information over the network environment to a lead distribution portion, so as to be accessible to the sales agent.Type: ApplicationFiled: October 5, 2009Publication date: January 28, 2010Inventors: Steven E. Tivey, Matthew F. Leahy, Muhammad Haider, Gary A. Owings, Donald C. Rice, Deborah K. Demello
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Patent number: 7599842Abstract: The invention provides systems and methods for processing sales leads. Illustratively, the invention provides a method of assigning sales leads in a network environment, the sales leads relating to persons interested in effecting a purchase, the method comprising: obtaining a lead, the lead including lead information relating to a person interested in effecting a purchase; loading the lead into a lead processing portion; determining if the lead is auto-assignable; assigning the lead to a sales agent; and outputting the lead information over the network environment to a lead distribution portion, so as to be accessible to the sales agent.Type: GrantFiled: June 25, 2003Date of Patent: October 6, 2009Assignee: Genworth Financial, Inc.Inventors: Steven E. Tivey, Mathew F. Leahy, Muhammad Haider, Gary A. Owings, Donald C. Rice, Deborah K. Demello
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Patent number: 7596501Abstract: The invention provides systems and methods for processing sales leads. Illustratively, the invention provides a method for validating a new sales lead from an agent employed in a sales lead processing entity, the method comprising: inputting new sales lead information representing a new sales lead from an agent using an agent computer interface; transmitting the new sales lead information to a lead processing portion, the lead processing portion having a leads memory portion, the leads memory portion storing existing sales lead information relating to existing sales leads; comparing the new sales lead information with the existing sales lead information; determining if there is a match between the new sales lead information and any of the existing sales lead information; and tagging the new sales lead information as a duplicate lead based on a determination that there is a match between the new sales lead information and any of the existing sales lead information.Type: GrantFiled: June 25, 2003Date of Patent: September 29, 2009Assignee: Genworth Financial, Inc.Inventors: Steven E. Tivey, Deborah K. Demello
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Patent number: 7546243Abstract: The invention provides systems and methods for processing sales leads. Illustratively, the invention provides a method for distributing sales leads, the method comprising: inputting a sales lead, having lead information, to a lead processing portion; performing a decisioning process relating to assignment of the sales lead, the decisioning process determining the recipient of the sales lead for working the sales lead, wherein at least a call center is included in the decisioning process as a possible recipient; and outputting information regarding the sales lead from the lead processing portion to the recipient of the sales lead for access and working of the sales lead by the recipient.Type: GrantFiled: June 25, 2003Date of Patent: June 9, 2009Assignee: Genworth Financial, Inc.Inventors: Viren Kapadia, Byron Tatsumi, Steven E. Tivey
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Publication number: 20040143483Abstract: The invention provides systems and methods for processing sales leads. Illustratively, the invention provides a method for managing sales leads in a sales lead system, the method comprising: an agent working a sales lead; obtaining disposition information regarding the sales lead, the disposition information representing a disposition of the sales leads; transmitting the disposition information to a lead processing portion; comparing the disposition information with associated disposition rules in the lead processing portion; and controlling the further processing of the sales lead based on a disposition rule selected as a result of the comparing.Type: ApplicationFiled: June 25, 2003Publication date: July 22, 2004Inventors: Steven E. Tivey, Tara F. Johnson, Deborah K. Demello
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Publication number: 20040143482Abstract: The invention provides systems and methods for processing sales leads. Illustratively, the invention provides a method for validating a new sales lead from an agent employed in a sales lead processing entity, the method comprising: inputting new sales lead information representing a new sales lead from an agent using an agent computer interface; transmitting the new sales lead information to a lead processing portion, the lead processing portion having a leads memory portion, the leads memory portion storing existing sales lead information relating to existing sales leads; comparing the new sales lead information with the existing sales lead information; determining if there is a match between the new sales lead information and any of the existing sales lead information; and tagging the new sales lead information as a duplicate lead based on a determination that there is a match between the new sales lead information and any of the existing sales lead information.Type: ApplicationFiled: June 25, 2003Publication date: July 22, 2004Inventors: Steven E. Tivey, Deborah K. Demello
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Publication number: 20040143484Abstract: The invention provides systems and methods for processing sales leads. Illustratively, the invention provides a method for distributing sales leads, the method comprising: inputting a sales lead, having lead information, to a lead processing portion; performing a decisioning process relating to assignment of the sales lead, the decisioning process determining the recipient of the sales lead for working the sales lead, wherein at least a call center is included in the decisioning process as a possible recipient; and outputting information regarding the sales lead from the lead processing portion to the recipient of the sales lead for access and working of the sales lead by the recipient.Type: ApplicationFiled: June 25, 2003Publication date: July 22, 2004Inventors: Viren Kapadia, Byron Tatsumi, Steven E. Tivey
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Publication number: 20040143476Abstract: The invention provides systems and methods for processing sales leads. Illustratively, the invention provides a method for presenting sales lead information to a sales agent using the internet, the method comprising: inputting sales leads, having sales lead information, into a sales lead system, the sales lead system identifying an assigned sales agent to work the lead; transmitting the lead information to a web based lead system, which is associated with the assigned agent; accessing the lead information, by the assigned sales agent, by accessing the web based lead system; and presenting the lead information to the assigned sales agent using an agent processor by transmitting the lead information from the web based lead system to the agent processor, the lead information including dispositioning information, agent note information and source of sale information.Type: ApplicationFiled: June 25, 2003Publication date: July 22, 2004Inventors: Viren Kapadia, Byron Tatsumi, Steven E. Tivey, Audrey Cogswell
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Publication number: 20040143473Abstract: The invention provides systems and methods for processing sales leads. Illustratively, the invention provides a method of assigning sales leads in a network environment, the sales leads relating to persons interested in effecting a purchase, the method comprising: obtaining a lead, the lead including lead information relating to a person interested in effecting a purchase; loading the lead into a lead processing portion; determining if the lead is auto-assignable; assigning the lead to a sales agent; and outputting the lead information over the network environment to a lead distribution portion, so as to be accessible to the sales agent.Type: ApplicationFiled: June 25, 2003Publication date: July 22, 2004Inventors: Steven E. Tivey, Mathew F. Leahy, Muhammad Haider, Gary A. Owings, Donald C. Rice, Deborah K. Demello