Patents by Inventor Steven Gier

Steven Gier has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and system for providing customer service for a household appliance
    Publication number: 20060010019
    Abstract: In a customer service system and method, a customer of a household appliance has a personal service representative who is a main contact for the customer. The customer has access to at least part of a customer master data file that contains information related to the customer and to the household appliance. The master data file can be accessed through a website that is dedicated to the customer service system. Further, the customer can receive a home visit after the household appliance has been delivered and installed to ensure that the household appliance is properly installed and that the customer knows how to operate the household appliance. The customer service system and method can also include certified delivery and installation and certified service.
    Type: Application
    Filed: May 26, 2004
    Publication date: January 12, 2006
    Inventors: Scott Phillips, David Winenger, Stanley Buntin, Jerrold Clemons, Steven Gier, James Sander, John Philipp, Justin Newby