Patents by Inventor Steven J. Izzo

Steven J. Izzo has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Apparatus and method for selecting service quality metrics for managed services quality assurance
    Patent number: 8971199
    Abstract: A service quality metrics selection capability is presented. The selection of service quality metrics for a service may include selecting a plurality of candidate service quality metrics for a service from a set of available service quality metrics, associating each of the candidate service quality metrics with a respective one of a plurality of user experience categories and a respective one of a plurality of service user functions of the service, and selecting at least a portion of the candidate service quality metrics to be associated with the service. The selection of candidate service quality metrics to be associated with the service produces a set of selected service quality metrics for the service, which may be used to manage service quality assurance for the service.
    Type: Grant
    Filed: May 11, 2012
    Date of Patent: March 3, 2015
    Assignee: Alcatel Lucent
    Inventors: Steven J. Izzo, Janet Nici, Vanita Katkar
  • APPARATUS AND METHOD FOR SELECTING SERVICE QUALITY METRICS FOR MANAGED SERVICES QUALITY ASSURANCE
    Publication number: 20130301431
    Abstract: A service quality metrics selection capability is presented. The selection of service quality metrics for a service may include selecting a plurality of candidate service quality metrics for a service from a set of available service quality metrics, associating each of the candidate service quality metrics with a respective one of a plurality of user experience categories and a respective one of a plurality of service user functions of the service, and selecting at least a portion of the candidate service quality metrics to be associated with the service. The selection of candidate service quality metrics to be associated with the service produces a set of selected service quality metrics for the service, which may be used to manage service quality assurance for the service.
    Type: Application
    Filed: May 11, 2012
    Publication date: November 14, 2013
    Inventors: Steven J. Izzo, Janet Nici, Vanita Katkar