Abstract: A system, method, and computer readable medium for maintaining a work schedule that comprises accepting a forecasted manpower requirement for zero or more agents, setting a recurring schedule for zero or more agents, summing the number of agents currently scheduled for an interval of time, determining a manpower availability based upon the summed current schedules, calculating a manpower delta between the forecasted manpower requirement and the determined manpower availability, offering an uptime adjustment to an agent not currently scheduled if the calculated manpower delta shows additional manpower is required, and offering a downtime adjustment to an agent currently scheduled if the calculated manpower delta shows less manpower is required.

Abstract: The present invention provides a method and apparatus for establishing, maintaining, distributing, and modifying an employee schedule. In one embodiment, the present invention comprises a scheduling system programmed in software and configured to run on a scheduling computer. One or more remotely located overhead displays and one or more remotely located employee interfaces or kiosks communicate with the scheduling computer to disseminate schedule data to employees. The kiosks are additionally configured to provide an interactive interface for employees to utilize system features. One exemplary system feature comprises computerized posting of sheets requesting worker sign-up for additional or reduced work hours based on projected workload. Another exemplary system feature comprises a shift pool wherein employees may post one or more of their work shifts to an employee accessible pool. Other employees may then accept the posted shift via an employee interface thereby facilitating automated work shift changes.

Abstract: A system, method, and computer readable medium for maintaining a work schedule that comprises accepting a forecasted manpower requirement for zero or more agents, setting a recurring schedule for zero or more agents, summing the number of agents currently scheduled for an interval of time, determining a manpower availability based upon the summed current schedules, calculating a manpower delta between the forecasted manpower requirement and the determined manpower availability, offering an uptime adjustment to an agent not currently scheduled if the calculated manpower delta shows additional manpower is required, and offering a downtime adjustment to an agent currently scheduled if the calculated manpower delta shows less manpower is required.

Abstract: A system, method, and computer readable medium for proposing downtime adjustments to a work schedule for at least one currently scheduled agent, that comprises, accepting at lease one forecasted manpower requirement of zero or more agents for an interval of time for a skill, requesting a downtime display for a schedule time period for the at least one currently scheduled agent, determining a manpower availability for the an interval of time based upon all agents currently scheduled for each skill type, calculating a manpower delta between the forecasted manpower requirement for the an interval of time and the determined manpower availability for each scheduled skill type, and proposing a downtime adjustment if the calculated manpower delta shows a manpower overage for all scheduled skill types of the at least one currently scheduled agent.

Abstract: A computerized system provides incentives for travel agents and similar persons to book particular travel-related reservations. The system achieves this by awarding cumulative credits to travel agents based upon bookings of travel-related reservations. The system receives a booking format which identifies a travel-related reservation. The system further receives a code which identifies a travel agent or other person who entered the travel-related reservation. Upon receiving the travel-related reservation, the system assigns cumulative credits to the travel agent identified by the code based upon the travel-related reservation. Travel agents can thus build up credits over time based upon their bookings of travel-related reservations and use those credits to receive a particular award or prize.

Abstract: A computerized system provides incentives for travel agents and similar persons to book particular travel-related reservations. The system achieves this by awarding cumulative credits to travel agents based upon bookings of travel-related reservations. The system receives a booking format which identifies a travel-related reservation. The system further receives a code which identifies a travel agent or other person who entered the travel-related reservation. Upon receiving the travel-related reservation, the system assigns cumulative credits to the travel agent identified by the code based upon the travel-related reservation. Travel agents can thus build up credits over time based upon their bookings of travel-related reservations and use those credits to receive a particular award or prize.

Abstract: A computerized system provides incentives for travel agents and similar persons to book particular travel-related reservations. The system achieves this by awarding cumulative credits to travel agents based upon bookings of travel-related reservations. The system receives a booking format which identifies a travel-related reservation. The system further receives a code which identifies a travel agent or other person who entered the travel-related reservation. Upon receiving the travel-related reservation, the system assigns cumulative credits to the travel agent identified by the code based upon the travel-related reservation. Travel agents can thus build up credits over time based upon their bookings of travel-related reservations and use those credits to receive a particular award or prize.