Patents by Inventor Steven James Herlocher

Steven James Herlocher has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for identifying a caller via a call connection, and matching the caller to a user session involving the caller
    Patent number: 8995646
    Abstract: A method includes: determining that an agent-assisted service session should be initiated between a user and a human agent at some point after the user has initiated a user session, wherein the user session produces user session data; generating one or more temporary agent access numbers through which a communication channel may be established between the user and the human agent for the agent-initiated session; communicating a selected one or more of the temporary agent access numbers to the user in response to the determination that an agent-assisted service session should be initiated; establishing a communication channel for the agent-assisted session between the user and the human agent via a particular agent access number among the selected one or more temporary agent access numbers; associating the user session data with the agent-assisted session; and communicating the user session data to the human agent in conjunction with the agent-assisted session.
    Type: Grant
    Filed: June 13, 2013
    Date of Patent: March 31, 2015
    Assignee: Jacada Inc.
    Inventors: Gideon Hollander, Christian George du Toit, Steven James Herlocher
  • SYSTEM AND METHOD FOR IDENTIFYING A CALLER VIA A CALL CONNECTION, AND MATCHING THE CALLER TO A USER SESSION INVOLVING THE CALLER
    Publication number: 20140369485
    Abstract: A method includes: determining that an agent-assisted service session should be initiated between a user and a human agent at some point after the user has initiated a user session, wherein the user session produces user session data; generating one or more temporary agent access numbers through which a communication channel may be established between the user and the human agent for the agent-initiated session; communicating a selected one or more of the temporary agent access numbers to the user in response to the determination that an agent-assisted service session should be initiated; establishing a communication channel for the agent-assisted session between the user and the human agent via a particular agent access number among the selected one or more temporary agent access numbers; associating the user session data with the agent-assisted session; and communicating the user session data to the human agent in conjunction with the agent-assisted session.
    Type: Application
    Filed: June 13, 2013
    Publication date: December 18, 2014
    Inventors: Gideon Hollander, Christian George du Toit, Steven James Herlocher